1st Quarter

• Communication


  Process of sharing and conveying information from one person to another
• Speaker 


  Where the message is coming from
• Message


  The idea, concept or anything the speaker is going to deliver
• Encoding


  The process that occurs in the mind of the speaker before they could even deliver the message. The speaker is analyzing, formulating what is the way of delivering that particular message.
• Channel/Medium


  The way we deliver the message
• Decoding


  The process that does not occur in the mind of the speaker but rather it occurs in the mind of the receiver/listeners
• Receiver 


  The ones intended to receive your message
• Feedback


  What you get from your recipients after they have decoded the message
• Context


  The situation itself, the different factors involving the time, where the conversation took place
• Barrier/Noise


  Something that hinders, interrupts, or disrupts the communication process
• Types of communication

  • Verbal
  • Aural
  • Non-verbal
  • Written
• Verbal communication


  The use of spoken language and words. It makes the process of conveying thoughts easier and faster.
• Aural communication


  Involves the transmission of information through the auditory sensory system.
• Non-verbal communication


  Entails communicating by sending and receiving wordless messages such as facial expressions, body language, gestures, and posture.
• Written communication


  Such as journals, emails, and text messages, conveyed through written symbols.
• Types of noise barriers

  • Physical noise
  • Physiological noise
  • Psychological noise
• Physical noise


  External interference that is a barrier to both speaker and listener.
• Physiological noise


  Noise created by the sender or receiver.
• Psychological noise


  Mental interference in the communication process.
• Psychological noise

  • Preconceived ideas
  • Wandering thoughts
  • Semantic noise
• Preconceived ideas


  When people think they already know something, including biases, prejudices and close-mindedness.
• Wandering thoughts


  An obstacle in the communication process because the listener may be distracted and have difficulties keeping up with the speaker.
• Semantic noise


  Occurs when the speaker and listener have different meaning systems.
• Critical elements of a good communicator

  • Ethos
  • Pathos
  • Logos
• Ethos


  The characteristic which makes you credible in front of the audience.
• Pathos


  The characteristic that targets the emotion of the audience.
• Logos


  It is Logic. It is very important that your speech has integrity and validity.
• Communication breakdown


  Occurs when communication between two parties is incomprehensible or entirely absent.
• How to be an active listener

  1. Pay attention

  2. Show you are listening

  3. Provide feedback

  4. Understand the speaker's point

  5. Respond appropriately
• Observation


  Gives you the opportunity to connect with other people effectively.
• Types of social status

  • Ascribed status
  • Achieved status
• Ascribed status


  Determined at birth, including a person's age, gender, race, ethnic group, and family background.
• Achieved status


  A position in society that a person holds as a result of their knowledge, skills, ability, and talent.
• Models of Communication

  • Shannon Weaver Model
  • Transaction Model
• Features of an Effective Communication

  1. Completeness
  2. Conciseness
  3. Consideration
  4. Concreteness
  5. Courtesy
  6. Clearness
  7. Correctness
• DMIS 


  Bennett and Bennett (2024)
• Characteristics of Competent Intercultural Communicators

  1. Flexibility
  2. Mindfulness
  3. Open-mindedness
  4. Sensitivity
  5. Adaptability
  6. Divergent Thinking
  7. Politeness
• CCIC


  World Bank (2010)