Lesson 1

• To effectively communicate, we must realize that we are all different in the way we perceived the world and use this understanding as a guide to our communication with others. - Anthony Robbins
• The word communication has been derived from the Latin word - communis, which means "common" or "belonging to many" and communicare which means "to share".
• Communication, therefore, refers to the sharing of ideas, facts, opinions, information and understanding .
• It is the transfer or transmission of some in formation and understanding from one person to another. (Ballesterros, 2003)
• Communication is one of the more essential human activities that enable us to make connections, create meanings, and nurture understanding .
• It is an activity that we practice every day with the people around us. When we communicate, we send messages that are received and understood through the symbols that are used. These symbols are shared in specific culture; they may be verbal, such as spoken or written words, or non-verbal, such as gestures, facial expressions, and appearances. (Calvario, A.)
• Responding to these symbols used in meaning ful communication through various appropriate channels fulfills its purpose of making connections. A channel of communication such as airwaves or sound waves shapes the way we respond to the message we received. More and more today, these channels have altered the meanings of messages that are sent and received. (Calvario, A.)
• Sussman (1984) stated that communication occurs when a sender expresses an emotion or a feeling , creates an idea, or senses the need to communicate. The communication process is triggered when the sender makes a conscious or an unconscious decision to share the message with another person—the receiver.
• It is a process wherein the exchange of information between two or more people (Bernales, Balon and Biligan, 2018)
• Communication is a process by which we assign and convey meaning to create he shared understanding.
• Communication refers to the process of human beings responding to the symbolic behavior of other persons (Adler and Rodman, 1997).
• Sussman (1984) further explains that every communicative act is based on something that conveys meaning, and that conveyance is the message. The message may be either verbal (spoken or written) or nonverbal (body language , physical appearance , or vocal tone). Messages may also come from the context —or place and time— of the communication .
• Moreover, every message is sent and received through one of our five senses —it is seen, heard, touched, tasted , or smelled. The sensory media through which messages are sent and received are communication channels.
• In any human interaction, spoken words are not the only way to communicate. To communicate is to express thoughts and emotions through verbal and non-verbal means that convey certain meanings within and across according to its contexts. Body language, facial expressions, and the tone of one’s voice all contribute to convey thoughts and emotions in a non-verbal manner. Often, these non-verbal elements stress and enhance what one wishes to communicate. (Calvario, A.)
• Non-verbal communication is NOT universal.
• Communication is a multicultural context.
• A word has a denotative meaning based on the definitions in a dictionary, and a connotative meaning, based on the context of its uses.
• A specific group of people who share a common interest may use a distinct kind of slang or jargon.
• to use slang with ease is a mark of belonging to a unique group who have similar preferences in hobbies, sports, entertainment, and various lifestyles.
• Jargon, on the other hand, refers to technical language that is used by professionals in a certain field.
• The purpose of using euphemism is a to make a concept or idea more acceptable. Although the purpose of using euphemisms is to create a more positive one and view towards a particular idea, it may be misleading.
• Similarly, using doublespeak may be more misleading as it tends to cover up a difficult reality of an issue. For example, a student who is said to be going on a “gap year ” may be actually skipping a year to earn much-needed money for tuition.
• Types of communication (according to mode)

  • Verbal communication
  • Oral communication
  • Written communication
  • Non-verbal communication (has 3 elements)
  • Appearance
  • Body language
  • Sound
  • Visual communication
• Verbal communication - (Linguistics) The process of sending and receiving messages with words, including writing and sign language.
• Verbal communication - It refers to the form of communication in which message is transmitted verbally.
• Verbal communication - Communication is done by word of mouth and a piece of writing.
• In verbal communication remember the acronym “KISS” (keep it short and simple).
• Verbal Communication is divided into:

  • Oral Communication
  • Written Communication
• Oral Communication

  • Spoken words are used.
  • It includes face-to-face conversations, speech, telephonic conversation, video, radio, television, voice over internet.
  • Communication is influence by pitch, volume, speed and clarity of speaking.
• Oral communication

  • Advantage: quick feedback
  • Disadvantage: unable to deeply think
• Written Communication

  • written signs or symbols are used to communicate.
  • message can be transmitted via email, letter, report, memo etc.
  • most common form of communication being used in business.
• Written communication

  • Advantage: can be edited and revised
  • Disadvantage: no instant feedback
• Nonverbal communication is the sending or receiving of wordless messages. Such gesture, body language, posture, tone of voice or facial expressions is called nonverbal communication .
• Nonverbal communication - It is all about the body language of speaker.
• Nonverbal communication 3 elements:

  • Appearance
  • Body language
  • Sound
• Appearance (speaker) - Clothing , hairstyle , neatness, use of cosmetics; Appearance (surrounding) – room size , lighting , decorations, furnishings
• Body language - facial exp ressions, gestures, postures.
• Sounds - voice tone, volume, speech rate.
• Visual communication, on the other hand, is the type of communication that uses visuals to convey information and/or messages. Some examples are signs, symbol, imagery, maps, graphs, charts, diagrams, pictograms, photos, drawings or illustrations, and even various forms of electronic communication.
• Visual communication now occupies an important place in any work environment.