free telephone service offers advice for civil matters (housing, family matters and debt)
gov sets limited amount of funds each year to pay for the civil legal advice and representation
not available for contract or tort cases (personal injury)
to qualify must show their income and capital assets are below limits - means tested
gross income below £2600 per month
disposable income below £730
disposable capital below £8000 (immigration matters limit is £3000)
if income or capital is above the minimum level but below the upper level, required to pay contribution towards legal aid
lord chancellor introduced criteria to decide if someone can access legal aid
con - does not cover contract or tort law (personal injury) unfair, person with severe injuries may not defend themselves in court, already lost enough
pro - lord chancellorscriteria allowing for cases with public benefit etc to receive legal aid
pro - means tested allows only people who deserve legal aid to receive it
con - means tested, disposable capital includes savings, value of house etc. unfair
con - fund is low, lacks resources
con - not enough legal service providers have contracts to do legal aid work