APPLIED BUSINESS

• History shows that the human mind has an innate bent towards travel.
• Studies shown the earliest stage of human evolution is the desire of travelling driven by their needs of survival.
• Travel on foot was very common
• There was no uniformed personal before.
• Different Modes of Transportation

  · Air

  · Land

  · Water
• This is an intrinsic part of travel because of the facilities that are scattered like mushrooms in all parts of the globe.
• In Philippines, various food establishments offer different specialties, local and international.
• Those operating as a network or chain need an information management system to ensure that necessary information for business decision making is collated in such a way that it will be used for forecasting, planning and other uses.
• LODGING INDUSTRY- Offering both food and bed at a certain cost.
• As travelers needed places for shelter and food in times they are travelling.
• KNOWN LODGIN G FACILITIES

  · MANILA HOTEL

  · HYATT HOTEL AND CASINO

  · CROWN REGENCY HOTELS

  · MARRIOTT HOTEL

  · SHANGRI-LA HOTELS

  · MARCO POLO HOTELS

  · DIAMOND HOTEL

  · DUSIT THANI HOTEL

  · BAYVIEW PARK AND HOTEL
• Booking guests may be challenging when done manually
• RESORTS- These are places that attract during holidays or vacations, for relaxation and recreation, and are operated by a single company or by business partners.
• Resorts are not exempted in managing information especially since most operate on an island to offer the best relaxation package that an ordinary hotel or other lodging establishments cannot provide.
• The use of computer-based information system is very important to monitor the viability of current services offered.
• THE TRAVEL AGENCY AND TOUR OPERATIONS is responsible for dealing with travelers for their travel needs
• The travel agency and tour operations offer services depending on the type of market they are catering to
• Some of the services offered:

  · Reservation/Ticketing

  · Packaged tours

  · Travel documentation (visa application)

  · Corporate travel managementMeetings and event management
• Ticketing nowadays is no longer offered.
• Online reservation has evolved and continues to provide convenience to travelers
• Attraction are important considerations and a vital part of the tourism industry
• One way to be able to do this is by asking for feedback from the visitors and finding reasons when a certain attraction is no longer attractive to them
• WELLNESS SECTOR- The need to be well and related after a long journey or after a series of tiring yet fulfilling tour activities necessitate this sector to be available and affordable
• MANAGEMENT OF INFORMATION

  · POS – POINT OF SALE (cash register)
• INFORMATION MANAGEMENT THEN CAN BE SUMMARIZE BELOW:

  · Collecting information

  · Processing and using it effectively for decision making

  · Disposing it at the right time
• INFORMATION MANAGEMENT IN TOURISM AND HOSPITALITY INDUSTRY

  · COLLECTING

  · PROCESSING

  · USING

  · DISPOSING
• COLLECTING - gather information from various departments. This info came from the normal reports of respective departments but may include new data, depending on it’s availability
• PROCESSING – processing may include analyzing it, comparing it with the previous data gathered and other means in order to arrive at a sound decision.
• DECISION MAKING - this should be used effectively so that the decisions are right and suited to a particular situation.
• DISPOSAL OF DATA- This is necessary when these are no longer needed or are no longer useful. It can be form of shredding hard copies, deleting soft copies or can be saved in a compact disk for retrieval in time that this will be needed.
• 4 ORGANIZATION’S MAIN RESOURCES

  MANPOWER

  MATERIALS

  MONEY

  MACHINES
• MANPOWER – THE PEOPLE WHO FRONTLINE THE SERVICES OR PRODUCTS OFFERED
• MATERIALS- Those used to render service or produce products.
• MONEY – Financial resources used to operate the business
• MACHINES – Equipment used in the operation including facilities and energy.
• More employees needed and the challenges of meeting client’s requirements are not that easy.
• The need for business tools and technologies is not only for the tourism and hospitality industry but for all types of business.
• Management Information System (MIS)
• v Hotel Property Management System (PMS)
• Restaurant/food establishments

  -Table Reservation

  -Food Order

  -Take out/DIne-in

  -Cashiering/Billing

  -Discount Processing

  -Stocks Inventory Management

  -Accounting