CURRENT TRENDS AND ISSUE IN TOURISM AND HOSPITALITY.

• Bright Future of Tourism & Hospitality - Early Retirement, Longer Lifespan, Shorter Workweek, Greater Disposable income, Greater Mobility, Smaller Families.
• EARLY RETIREMENT - It is beneficial to the industry because retirees used their time to travel.
• LONGER LIFESPAN - Increases in the older & healthier population who are richer due to pension program are large based of potential market.
• SHORTER WORKWEEK - The 5 day workweek results in the increase of leisure time combined with easier transportation.
• GREATER DISPOSABLE INCOME - This is due to higher wages & two earner households increases the opportunity to travel.
• GREATER MOBILITY - These is because of Improvement of roads & better transportation .
• SMALLER FAMILIES - It is easier to travel due to less travel cost.
• ISSUES IN TOURISM AND HOSPITALITY - Marketing, Legal Issues, Human Resource Issues, Operations Issues, Consumer Affairs Issues.
• MARKETING - Changing Demographics, Frequent Guest Programs.
• MARKETING - Changing Vacation Patterns, Maturation in Segment of Fast-food Industry and Market Segmentation, Consolidation in the Commercial Lodging Industry.
• LEGAL ISSUES - Liquor Liability and Ethics in the Tourism & Hospitality Industry.
• HUMAN RESOURCE ISSUES - Sexual Harassment, Employee Assistance Plans and Employee Turnover, Employee Empowerment.
• OPERATIONS ISSUES - Automation, Public Health, Recycling Solid Waste.
• OPERATIONS ISSUES - Smoking/non-smoking areas, Sanitation.
• CONSUMER AFFAIRS ISSUES - Fire Safety
• CONSUMER AFFAIRS ISSUES - Truth in Menus and Diet/Nutrition & Health.
• ISSUES IN TOURISM AND HOSPITALITY MARKETING - Changing Demographics, Changing Vacation Patterns, Market Segment, Frequent Guest Program, Maturation in Segments of the Fast-Food Industry.
• CHANGING DEMOGRAPHICS - Maturation in Segments of the Fast Food Industry, Increases in the number of single parent generally have lower discretionary time.
• CHANGING VACATION PATTERNS - Vacations becomes shorter & frequent unlike before wherein people travelled once a year for 2 weeks.
• MARKET SEGMENT - In the late 70’s lodging establishment attempt to appeal to a broad group of potential market. But in the recent year, limited service properties has led to the development of other type of properties like for example all-suite properties, residential, sub-budget properties.
• FREQUENT GUEST PROGRAM - Due to competition, lodging and airline companies develop a frequent flyer programs to encourage more clients to buy their products and services.
• MATURATION IN SEGMENTS OF THE FAST-FOOD INDUSTRY - Demand in fast food product are not increasing that is why they tend to develop other product line.
• LIQUOR LIABILITY - •In some countries, selling of alcohol to intoxicated person is not allowed. •Selling of discounted alcohol in some states are illegal. Some of the bar owners stop selling alcoholic beverages and focus in selling of non –alcoholic beverages.
• HUMAN RESOUCE ISSUES - Sexual Harassment, Employee Turnover, Employee Assistance Plans, Employee Empowerment.
• SEXUAL HARASSMENT - Submission is made a condition of the person’ s employment.
• SEXUAL HARASSMENT - Submission to or rejection of such conduct is used as a basis for employment and Unreasonably interferes with the persons work performance or create an intimidating, hostile or offensive work environment.
• EMPLOYEE TURNOVER - increase in employee turnover happens when the employees experienced dissatisfaction from the company.
• EMPLOYEE TURNOVER - It also affects the company because it is very costly.
• EMPLOYEE ASSISTANCE PLANS - Problems who are employed in the tourism/hospitality industry includes psychological, family, financial, legal, health & educational problems.
• EMPLOYEE ASSISTANCE PLANS - Manages that provides assistance plans for the employees will develop a more loyal workforce.
• EMPLOYEE EMPOWERMENT - Managers empower their employees to make decisions that will improve the quality of service of guest with out having negative impact on the operations.
• AUTOMATIONS - Communications (Portable communication data units and telephone) •Interactive CRT’ s •Eliminations of tickets
• SMOKING AND NO SMOKING AREA - Establishment of areas intended for smokers in lodging & restaurants.
• SANITATION AND PUBLIC HEALTH - Proper food handling, storage and preparation is a must.
• SANITATION AND PUBLIC HEALTH - Proper cleanliness & sanitation should be strictly implemented and Regular inspections should ne employed.
• RECYCLING SOLID WASTE - Proper waste disposal is a must.
• CUSTOMER AFFIRS ISSUES - Fire Safety, Truth in Menus, Diet | Nutrition | Health.