booklet 6

• MENCAP= represent their service users and support them if they are liaising with other organisations.
• Shelter= provide advice, guidance and support for people with housing problems and represent them when they liase with council officials
• pressure group= campaign on behalf of the individual member that they represent
• advocate= speak on individual’s behalf- usually volunteers
• dfficulties of advocacy:

  ~ communication issues

  ~ different opinions

  ~ unprofessional perspective
• complaints policy=ensure everyone understands how to access and use complaint procedures if they‘re unhappy with the quality of care
• PALS= offers confidential advice support and information on health-related matters and provide a point of contact for patients.
• whistleblowing= provide protection for staff who complain about their workplace
• CQC= makes sure health and social care services provide people with safe effective compassionate and high quality care

  they monitor inspect and regulate services
• role of the CQC:

  ~ register care providers

  ~ monitor + inspect + rate services

  ~ protect rights of vulnerable people
• public health england= an executive agency and exist to protect and improve the nations health and wellbeing whilst reducing health inequalities
• ofsted= organise inspections and regulatory visits to children services

  they report and advise on the outcome of the inspection
• environmental health= inspects the quality of hygiene standards
• BASW= largest professional association of registered social workers that outline practice and work to support social workers through education and resource
• ensure accountability:

  ~ follow and familiarise with current codes of practice

  ~ ensure revalidation process

  ~ disciplinary action
• unison= represent employment needs of members working in the health sector
• BMA= the trade union and professional body for doctors in the UK

  represent interests and protect collective interests
• RCN= worlds largest union

  ~ negotiate pay terms and conditions for NHS staff

  ~ offer free confidential advice and support

  ~ represent professional interests