Relatively formal use of ADR
The Arbitration Act 1996, Arbitrators given through Advisory conciliation and Arbitration services or the Institution of Arbitrators.
A court style hearing will occur, lawyers are allowed but are discouraged
The arbitrator will make the final decision and it is legally binding and can be held up in court.
Terms and conditions clauses- Scott v Avery, Arbitration will be used if a dispute was to arise.
Often used by the Association of the British Travel agency.