Conflict in the Workplace

• What is the definition of conflict in the workplace?

  A clash of interests or objectives
• Who can be involved in workplace conflict?

  Employees and managers at various levels
• What are some possible sources of workplace conflict?

  Discrimination, unfair wages, poor conditions
• Why is it important for management to address disputes?

  To prevent disruption of production
• What is a key term related to industrial relations?

  Labor relations
• What does industrial relations encompass?

  Interaction between employers and employees
• What does initiation refer to in industrial relations?

  Management of relations between managers and workers
• What are some methods of resolving conflicts in industrial relations?

  Grievance procedures and worker participation
• Why is it beneficial for employees to join a union?

  Unions help protect workers' rights
• What is collective bargaining?

  Negotiation of wages and working conditions
• What role does a union representative play in collective bargaining?

  They represent all union members in negotiations
• What can unions do if negotiations fail?

  Engage in restrictive practices like strikes
• What are some actions employers can take to reduce workplace conflict?

  Improve pay and working conditions
• What is the importance of providing necessary tools to employees?

  It helps them perform their jobs adequately
• Why is recognizing good performance important in the workplace?

  It boosts morale and reduces conflict
• What is the purpose of equal opportunities policies?

  To ensure fair treatment of all employees
• What is a grievance procedure?

  A process for addressing workplace issues
• What is the first step in a grievance procedure?

  Report the matter to the union delegate
• What does the union delegate do in the grievance process?

  Evaluates the issue for legal violations
• What happens if negotiation fails at the union delegate level?

  The matter is escalated to a union official
• What can happen if discussions with the employer fail?

  Employees may engage in restrictive practices
• What is the final step if no resolution is reached?

  Seek third-party assistance like mediation
• What are some sources of conflict in the workplace?

  Preferential treatment, poor conditions, verbal abuse
• How can poor working conditions lead to conflict?

  They create frustration and dissatisfaction
• What impact does verbal abuse by management have?

  It leads to conflict and resentment
• How does gossip contribute to workplace conflict?

  It creates confusion and drama
• What can poor working conditions lead to in the workplace?

  Strikes by employees
• How does verbal abuse by management affect employees?

  It can lead to conflict and resentment
• What role does gossip play in the workplace?

  It causes confusion and conflict
• What is a common source of conflict related to pay?

  Pay disputes
• What happens if an employee is unfairly dismissed?

  They may take legal action
• What is a major source of conflict in the workplace?

  Sexual harassment
• How do job skills issues contribute to workplace conflict?

  They create pressure and fear of firing
• What happens if employees are denied union representation?

  It can lead to conflict and distrust
• What are the major sources of conflict within an organization?

  • Poor working conditions
  • Verbal abuse by management
  • Gossip among employees
  • Pay disputes
  • Unfair dismissal
  • Sexual harassment
  • Job skills issues
  • Denial of union representation
• What are restrictive practices in the context of employee negotiations?

  Strategies to pressure employers during disputes
• What does "work to rule" mean?

  Employees follow rules strictly
• How does "go slow" affect workplace productivity?

  It reduces efficiency and output
• What is an overtime ban?

  Employees refuse to work extra hours
• What does "sitting-in" mean in a workplace context?

  Employees report but refuse to work