Topic Area 1: The Rights of Service Users

• Health Care Settings

  • Dental practice
  • GP surgery
  • Health centre
  • Hospital
  • Nursing home
  • Opticians
  • Pharmacy
  • Walk-in centre
• Social Care Settings

  • Community centre
  • Day centre
  • Foodbank
  • Homeless shelter
  • Residential home
  • Retirement home
  • Social services department
  • Support group
• Rights of a Service User

  • Choice
  • Confidentiality
  • Consultation
  • Equal and fair treatment
  • Protection from harm and abuse
• Examples of providing Choice

  • Allowing a choice between treatment options
  • Giving a choice of food options
• Benefits of providing Choice

  A service user...

  • Feels valued
  • Feels empowered
  • Promotes their independence
  • Feels in control of own life
  • Increases their self-esteem
• Examples of providing Confidentiality

  • Ensuring personal details are stored securely
  • Only sharing information to those directly involved in a service users care
  • Restricting access to a service users' information so it is only viewed by those directly involved in their care
  • Only sharing the information that a professional needs to know to provide care and support (need-to-know basis)
• Benefits of providing Confidentiality

  • Following legal requirements
  • Confidentiality being breached may break trust
  • The service user's safety may be at risk if information is shared wrongly
  • The service user's self-esteem can be affected if confidentiality isn't maintained. They may feel devalued or disrespected