Improving quality

• What is quality assurance a subset of?

  Quality management
• What does QA involve during product development?

  A set of activities and procedures
• Who participates in QA activities?

  Team members from across the organization
• What is the purpose of QA in product development?

  To ensure a high-quality release
• What does QA establish that affects the entire organization?

  Policies and procedures
• What standards must QA adhere to?

  Business and applicable technical standards
• Name one technical standard relevant to QA.

  ISO 25010
• What is an industry standard relevant to healthcare organizations?

  HIPAA
• Why must organizations establish QA policies?

  To ensure product releases meet standards
• What are some activities that QA helps define?

  • Requirements
  • Design and prototyping
  • Programming and code reviews
  • Version control
  • Continuous integration/continuous delivery (CI/CD)
  • Configuration management
  • Test planning and execution
  • Release management
  • Deployment and integration
  • Customer acceptance and feedback
• What does effective QA rely on?

  Many moving parts and adaptation
• Why must QA evolve over time?

  To meet changing customer expectations
• What is quality control a subset of?

  Quality assurance
• What do teams ensure in quality control?

  The product meets quality standards
• What can defects in a software product cause?

  Irreparable damage to a brand's reputation
• What does a systematic QC process allow organizations to do?

  Correct products to meet requirements
• What are some tasks involved in digital quality control?

  • Identifying product errors or blemishes
  • Testing against quality requirements
  • Ensuring conformance with regulations
  • Creating and maintaining test reports
  • Documenting bugs for future fixes
  • Determining areas for quality improvement
• What are the potential costs of poor quality?

  Costs go beyond the product or service
• What is an example of a product failing?

  A breakdown or unexpected wear and tear
• What happens when a product does not perform as promised?

  It fails to meet customer expectations
• What is a consequence of late product delivery?

  It contributes to poor quality perception
• How do poor instructions affect product use?

  They make using the product difficult
• What is a sign of unresponsive customer service?

  Failure to address customer inquiries
• What additional costs arise from poor customer service?

  Lost customers and reworking costs
• Why are lost customers costly to replace?

  They may share bad experiences with others
• What are some costs associated with poor quality products?

  Reworking, replacements, and wasted materials
• How does poor quality create competitive disadvantage?

  Competitors achieve higher quality standards
• What are the key benefits of improved quality?

  • Improved image and reputation
  • Higher demand leading to greater production volumes
  • Lower unit costs due to less waste
  • Fewer customer complaints and more satisfaction
  • Potentially higher selling prices
• How does improved quality affect production costs?

  It leads to lower unit costs due to less waste
• What is the relationship between improved quality and customer complaints?

  Fewer complaints lead to more satisfied customers
• If a business improves its quality, what might happen to its selling prices?

  They may increase due to less need to discount