Quality

• What does quality involve in business?

  Meeting a standard for goods or services
• How do businesses achieve quality?

  • Purchasing the right raw materials
  • Having the best production processes
  • Employing the right people
  • Training employees
  • Implementing quality assurance and control
• How does the quality of raw materials affect the end product?

  The quality directly influences the end product
• What is the definition of quality awards?

  Evidence of high standards met
• What is wastage in business operations?

  Products that cannot be sold due to quality issues
• What is the purpose of quality control?


  Inspecting goods to ensure specifications are met
• What are the advantages of quality control?

  • Inspection by specialists
  • Reduces risk of faulty products
  • Identifies problem areas
• What are the disadvantages of quality control?

  • High waste levels
  • Requires specialist personnel
  • May demotivate operatives
• What does quality assurance guarantee?

  Standards have been met throughout production
• What does quality assurance involve?

  • Checking quality at each production stage
  • Responsibility for quality by all staff
  • Total quality management system
• What is the role of training in quality assurance?

  To enable staff to check their own work
• What are the advantages of quality assurance?

  • Motivated staff with responsibility
  • Focus on quality throughout the process
  • Less waste from faulty goods
  • Better reputation for quality products
• What are the disadvantages of quality assurance?

  • Relies on staff commitment
  • Requires training
  • May reduce productivity
• What is Total Quality Management (TQM)?

  Creates quality through continuous improvement
• What methods are used in TQM?

  • Quality chains
  • Empowerment
  • Monitoring
  • Teamwork
  • Quality circles
  • Zero defects
  • Benchmarking
• What is the purpose of quality chains in TQM?

  To treat the next person as a customer
• What does empowerment mean in TQM?

  Giving workers control over their tasks
• What is the role of monitoring in TQM?

  Checking standards at each link in the chain
• What is the purpose of teamwork in TQM?

  To build trust and improve communication
• What are quality circles in TQM?

  Employee involvement in decision-making processes
• What does zero defects aim to achieve?

  Perfect product quality consistently
• What is benchmarking in TQM?

  Setting standards based on competitors' best practices
• What are ways businesses can ensure high quality goods and services?

  • Well-designed products
  • Quality of workers
  • Motivation
  • High-quality materials
  • Investment in machinery
  • Quality control
  • Dealing with complaints
  • Belonging to professional organizations
  • Quality assurance
• What are the consequences of bad quality goods and services?

  • Loss of customers
  • Damaged reputation
  • Increased costs
  • Storage costs for unwanted products
  • Legal action for harm caused
• Why is quality important to a business?

  • Satisfying customer expectations
  • Increasing sales
  • Reducing costs and waste
• How does quality help in gaining and retaining customers?


  Through repeat custom and word of mouth
• How does quality impact a business's reputation?

  It can enhance or damage the business's image
• How does quality reduce costs and waste?

  By minimizing product returns and recalls
• What can happen if a product causes harm to consumers?

  Legal action may be taken against the business