Motivation

• What is the definition of motivation?

  The range of factors influencing behavior
• What is the definition of financial rewards?

  The use of money as a method of motivation
• What are examples of financial rewards?

  • Salaries / Wages
  • Time Rate
  • Piece Rate
  • Overtime
  • Profit Sharing
  • Fringe Benefits
• What does absenteeism refer to?

  When an employee is not present at work
• Who generally receives salaries?

  Administrative and management workers
• What is overtime in terms of pay?

  A higher hourly rate for additional hours worked
• What is performance-related pay?

  An additional payment for achieving targets
• How is commission defined?

  A payment based on achieving sales levels
• What is a bonus?

  An additional payment for achieving targets
• What does profit sharing involve?

  An additional reward reflecting business profits
• What are fringe benefits?

  Rewards not shown in traditional pay
• What are wages typically paid for?

  Shop and factory floor workers
• What are time rates based on?

  The number of hours worked
• What are piece rates based on?

  The number of goods produced
• What are the benefits to businesses of having a well-motivated workforce?

  • Increased productivity
  • Less staff turnover
  • Lower absenteeism
  • Loyal and committed workers
  • Improved employer/employee relations
  • Improved quality of products
  • Good customer service
  • Improved business reputation
• What is the definition of non-financial rewards?

  Non-monetary means to raise performance
• What are examples of non-financial rewards?

  • Job Enlargement
  • Job Rotation
  • Job Enrichment
  • Empowerment
  • Training
• What is job enrichment?

  Designing a job with interesting tasks
• What is job enlargement?

  Redesigning a job with more tasks
• What does empowerment mean in the workplace?

  Greater control over working lives
• What is job rotation?

  Regular switching of staff between jobs
• What is training in the context of employee performance?

  Activities giving job-related skills
• What are ways to raise worker performance?

  • Higher Pay
  • Bonus / Commission
  • Longer Holidays
  • Promotion / Job Title
  • Health Care / Insurance
  • Working Environment
  • Training / Better Qualifications
  • Pension Schemes
  • Ethical Policies
  • Rewards for Best Workers
• What is a potential downside of higher pay as a performance incentive?

  It may increase business costs
• What is a potential downside of bonuses or commissions?

  May lead to demotivation if targets are unmet
• What is a potential downside of longer holidays?

  Work may not be done, causing dissatisfaction
• What is a potential downside of promotions?

  Limited availability may cause envy
• What is a potential downside of health care or insurance benefits?

  They add to business costs
• What is a potential downside of improving the working environment?

  It increases the cost of production
• What is a potential downside of training employees?

  Better qualified workers may leave for other jobs
• What is a potential downside of pension schemes?

  Employee contributions add to costs
• What is a potential downside of ethical policies?

  Employers may be seen as not autocratic
• What is a potential downside of rewards for best workers?

  May demotivate other employees
• What are key concepts related to motivation in the workplace?

  • Employee Motivation
  • Working Conditions
  • Pay and Benefits
  • Job Security
  • Company Policies
  • Relationships
  • Supervision
  • Status