7. communication

• What is a purpose of communication in business?

  To inform
• Why is written communication preferred over verbal communication in business?

  It is better for proving information
• What are contracts in business communication?

  Legally binding documents outlining agreements
• What should be avoided to ensure clarity in written communication?

  Ambiguous language
• What is a key consideration for effective communication?

  Accuracy
• How does body language affect customer care?

  It can create a connection with customers
• What tone of voice should be used in customer care?

  Warm and welcoming
• How does customer service differ from customer care?

  Customer care goes beyond transactional tasks
• What are the dos and don'ts of body language in customer care?

  Dos:

  • Open and confident posture
  • Mirroring for connection
  • Positive body language

  
  

  Don'ts:

  • Closed off posture
  • Negative body language
  • Shyness
• What is the impact of tone of voice in customer interactions?

  • Reflects enthusiasm
  • Makes customers feel valued
  • Enhances clarity and conciseness
• What is the significance of first impressions in customer care?

  • Establishes trust
  • Sets the tone for interaction
  • Influences customer satisfaction
• What are the key elements of effective communication in business?

  • Accuracy
  • Clarity
  • Accessibility
  • Understandable tone
• What are the three types of communication ranges?

  Verbal, nonverbal, visual
• What are the formats for communication?

  • Formal: reports, emails, letters, printed media, official websites
  • Informal: social media, photographs, video clips, team and individual meetings, face-to-face interactions
• What are the positives and negatives of social media?

  Positives:

  • Maintain/develop new relationships
  • Share/enhance knowledge
  • Promote business

  
  

  Negatives:

  • Risk of misuse
  • Potential for negative publicity
  • Time investment
• What is a positive aspect of social media?

  Maintain and develop new relationships
• What is a negative aspect of social media?

  Risk of misuse
• What are the characteristics of formal communication?

  • Follows established protocols
  • Uses professional language
  • Ideal for business meetings or presentations
• What is the importance of using professional language in formal communication?

  It establishes credibility and clarity
• How can images and visual aids enhance communication?

  They clarify complex information
• What is the role of body language in communication?

  It conveys nonverbal messages
• How does spoken language affect communication?

  • Conveys clear messages
  • Engages the audience
  • Enhances understanding and retention
• What is the significance of tone in communication?

  It can boost engagement
• How does clarity in communication impact the audience?

  It helps the audience understand and retain information
• What are the differences between spoken and written language in communication?

  • Spoken language: immediate feedback, tone, body language
  • Written language: permanent record, structured, lacks immediate interaction
• What is the impact of clarity in spoken language?

  It enhances message delivery
• How can social media marketing enhance engagement?

  By connecting with the audience effectively
• What is the role of tone in social media communication?

  It can boost audience engagement
• What are the key elements of effective communication in social media?

  • Clear messaging
  • Engaging tone
  • Visual aids
  • Audience interaction
• What is the importance of using visual aids in presentations?

  They make complex information clearer
• How does body language contribute to effective communication?

  It reinforces verbal messages
• How can the use of images clarify complex information?

  By providing visual context
• What are the benefits of using engaging materials in communication?

  • Increases audience interest
  • Enhances understanding
  • Improves retention of information
• What is the effect of using clear language in communication?

  It improves understanding
• How does the tone of voice affect audience engagement?

  It can enhance or diminish interest
• How does the use of professional language impact business communication?

  It establishes credibility and professionalism
• What is the significance of using appropriate language in presentations?

  It conveys professionalism
• How can effective communication impact business success?

  It fosters better relationships and understanding
• How does the clarity of communication affect audience retention?

  Clear communication improves retention
• What are the key aspects of effective communication in a business setting?

  • Clarity
  • Professionalism
  • Engagement
  • Appropriate language