Can be viral e.g. mumps or bacteria e.g. staphylococcus aureus
Pain, swelling, erythema, oedema, hardened mass (induration) and localised tenderness
Bimanual compression towards duct opening may cause purulent discharge into oral cavity
Mumps = bilateral parotid swelling, may be tender, possible otalgia and trismus
Management: bacterial - antibiotics and if due to stones refer to ENT, viral - supportive