Quality and Consumer rights

• What is the purpose of legislation in business?

  To regulate businesses and protect consumers
• What does consumer law protect consumers from?

  Poor-quality products and dishonest practices
• What are the two main pieces of legislation for consumer rights in the UK?

  The Consumer Rights Act (2015) and Consumer Protection Act (1987)
• What does the Consumer Rights Act (2015) cover?

  Transactions between sellers and buyers
• What must goods be described as according to the Consumer Rights Act?

  Accurately, fit for purpose, and satisfactory quality
• What is a 'good' in consumer law?

  A product that can be touched
• What are the minimum standards for services under consumer law?

  Care, skill, binding information, reasonable time, reasonable price
• What is the time frame for returning a product for a full refund?

  30 days of taking ownership
• What happens if a fault develops within the first six months?

  The fault is presumed to be present at ownership
• What must a consumer do after 30 days if a product is faulty?

  Give the business one chance to repair or replace
• What is the delivery time frame for goods?

  Usually within 30 days
• What does the Consumer Protection Act (1987) ensure?

  Products are safe and businesses are liable
• Who is considered a producer under the Consumer Protection Act?

  An individual or company putting their name on a product
• What right does the Consumer Protection Act give to individuals?

  The right to claim against producers for damage
• What are the key principles of consumer law regarding goods and services?

  • Goods must be accurately described
  • Goods must be fit for purpose
  • Goods must be of satisfactory quality
  • Services must be provided with reasonable care and skill
  • Services must be provided in a reasonable time
  • Services must be provided for a reasonable price
• What are the consumer rights regarding returns and refunds?

  • Full refund within 30 days for faulty products
  • Presumption of fault within the first six months
  • One opportunity for repair or replacement after 30 days
  • Right to cancel purchase if delivery fails within 30 days
• How do the Consumer Rights Act and Consumer Protection Act differ in focus?

  • Consumer Rights Act: Focuses on transactions and product quality
  • Consumer Protection Act: Focuses on product safety and producer liability