Improve observations: operationalisation of behavioural categories:
Behavioural categories should be measurable (e.g. 'pushing' is less open to interpretation than 'aggression')
Categories should not overlap (e.g. 'hugging' and 'cuddling') and all possible behaviours should be included
If categories are overlapping or absent, different observers have to use their own judgement in deciding what to record and where, and may end up with inconsistent records