Quality Assurance

• Quality assurance is a system that aims to achieve or improve quality by organising every process to get the product right first time and prevent mistakes ever happening
• Assurance

  • emphasis on employees throughout the production process
  • less waste as faults are picked up sooner
• Total Quality Management

  • everybody in the business is responsible for their own quality
  • when they pass work along, it has to be of a standard expected by a customer, before the next person begins their part
  • it's about being right first time
• Kaizen

  • introducing small, incremental changes, consistently to the production process
  • this way, you can identify the individual aspects that help improve efficiency