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• What is another term for phlebotomy?

  Venesection
• What does the Greek word "phlebos" mean?

  Vein
• What does the Greek word "temnein" mean?

  To cut
• What is the primary purpose of phlebotomy?

  To draw blood for analysis or treatment
• What ancient civilization practiced bloodletting around 1400 BC?

  Egyptians
• What was the belief about bloodletting during the time of Hippocrates?

  It was to keep health balance by removing excess humor
• What technique involved barbers in bloodletting?

  Barber surgery
• What are the traditional duties of a phlebotomist?

  1. Identify and prepare patients
  2. Collect blood samples
  3. Select appropriate containers
  4. Label samples correctly
  5. Transport samples timely
  6. Interact effectively with patients
  7. Process samples for labs
  8. Perform record-keeping
  9. Observe safety regulations
  10. Attend continuing education
• What are additional duties of phlebotomists?

  • Train healthcare personnel
  • Monitor sample quality
  • Evaluate collection protocols
  • Perform point-of-care testing
  • Conduct electrocardiograms
  • Measure vital signs
  • Collect arterial blood samples
• What does decentralization of phlebotomy involve?

  Cross-training personnel for phlebotomy tasks
• What are three key personal characteristics of a phlebotomist?

  Dependable, compassionate, honest
• Why is personal hygiene important for phlebotomists?

  Due to close patient contact
• What are the general appearance guidelines for phlebotomists?

  • Clean, unwrinkled clothing
  • Polished, closed-toed shoes
  • Conservative jewelry and makeup
  • Clean, neat hair
  • Good personal hygiene
  • Short, clean fingernails
• What are the three components of communication?

  Verbal, listening, nonverbal skills
• What percentage of communication is nonverbal?

  Approximately 80%
• What is active listening?

  Engaging attentively with the patient
• What should phlebotomists do when answering the phone?

  State department name and your name
• Where can phlebotomists be employed?

  • Hospitals
  • Physician office laboratories
  • Health maintenance organizations
  • Reference laboratories
  • Urgent care centers
  • Nursing homes
  • Home health-care agencies
  • Clinics
  • Blood donor centers
• What are the descriptions of hospital patient-care areas?

  • ED: Immediate care
  • ICU: Critically ill patients
  • CCU: Acute cardiac disorders
  • Pediatrics: Children
  • Nursery: Infants
  • NICU: Newborns with difficulties
  • L&D: Childbirth
  • OR: Surgical procedures
  • Recovery room: Postoperative patients
  • Psychiatric unit: Mentally disturbed patients
  • Dialysis unit: Severe renal disorders
  • Medical/surgical units: General care
  • Oncology center: Cancer treatment
  • Short-stay unit: Outpatient surgery
• What are the traditional hospital services?

  • Nursing Services: Direct patient care
  • Support Services: Maintain hospital operations
  • Fiscal Services: Manage business aspects
  • Professional Services: Assist in diagnosis and treatment
• What are the types of healthcare settings for phlebotomists?

  1. POLs and Group Practices
  2. HMOs: Prepaid fee for services
  3. Reference Laboratories: Routine and specialized tests
  4. Government Clinics: Cost-effective care
  5. Home Health Care: Outpatient care
• What is a clinical laboratory?

  • Tests clinical specimens
  • Provides health information
  • Aids in diagnosis, treatment, prevention
• What are the sections of a clinical laboratory?

  • Hematology: Blood cellular elements
  • Coagulation: Plasma factors and hemostasis
  • Chemistry: Health and organ disorders
  • Blood Bank: Blood collection and transfusion
  • Serology: Immune response tests
  • Microbiology: Bacteriology, mycology, virology
  • Urinalysis: Kidney and metabolic disorders
• What is the specimen analyzed in the coagulation section?

  Sodium citrate anticoagulated plasma
• What type of blood is collected for serology tests?

  Blood in tubes with red stoppers
• What does the urinalysis section screen for?

  Kidney disorders and infections
• What is evaluated in the Chemistry Section?

  General health and disorders of body systems
• What type of samples are primarily tested in the Chemistry Section?

  Serum
• Besides serum, what other fluids are tested in the Chemistry Section?

  Plasma, urine, and other body fluids
• What are the main areas the Chemistry Section may be divided into?

  1. General or automated chemistry
  2. Electrophoresis
  3. Toxicology
  4. Immunochemistry
• What color stopper tubes are used for blood samples in the Blood Bank?

  Plain red, lavender, or pink
• Are serum separator tubes containing gel acceptable for blood samples?

  No, they are not acceptable
• What does the Urinalysis Section screen for?

  Kidney disorders and infections
• What other types of disorders does urinalysis screen for besides kidney disorders?

  Other metabolic disorders