1.1.1 Compliance

• What is the first step in the process shown in the image?

  Helpline Report Received
• What is the central concept shown in the image?

  Herd behavior
• What happens after the Helpline Report is received?

  The Investigations Group investigates the case and reports the findings
• What are the four key concepts shown in the image?

  • Abidance
  • Compliance
  • Obedience
  • Herd behavior
• How do the concepts of compliance and obedience differ in the image?

  • Compliance is shown as a broader concept that encompasses both implicit and explicit forms.
  • Obedience is shown as a more specific form of compliance, focused on following orders or rules.
• If an organization wanted to encourage more independent thinking among its employees, which concept from the image would they want to minimize?

  Implicit obedience
• How do the concepts of implicit abidance and implicit compliance differ in the image?

  Implicit abidance is a more passive form of compliance compared to implicit compliance
• What are the three forms of social influence mentioned?

  Compliance, conformity, and obedience
• What does reciprocity mean in the context of compliance?

  Feeling obligated to return a favor
• How does the door-in-the-face technique utilize reciprocity?

  It makes the smaller request seem more reasonable
• How do compliance, conformity, and obedience differ?

  They differ in influence source and request type
• What often influences compliance?

  Social pressure
• What phenomenon occurs where compliance, conformity, and obedience combine?

  Herd behavior
• What is the role of consistency in compliance?

  You want to stick to previous commitments
• What are the influence sources and request types for compliance, conformity, and obedience?

  • Compliance:
  • Influence Source: Peers
  • Request Type: Direct request
  • Conformity:
  • Influence Source: Social pressure
  • Request Type: Implicit
  • Obedience:
  • Influence Source: Authority figure
  • Request Type: Direct command
• How does authority affect compliance?

  Respect for authority increases compliance
• What is the term for the tendency to say "yes" to a request?

  Compliance
• What does the Venn diagram illustrate about compliance, conformity, and obedience?

  It shows how these forms can overlap
• What are the factors that influence compliance?

  • Liking: More likely to comply with people you like
  • Reciprocity: Feeling obligated to return a favor
  • Authority: Respect for authority increases compliance
  • Consistency: Wanting to stick to previous commitments
  • Scarcity: Thinking the opportunity is limited
• What are the three main techniques used to manipulate compliance?

  Foot-in-the-door, door-in-the-face, low-balling
• What is the relationship between the four key concepts shown in the image?

  • Implicit abidance, implicit compliance, and implicit obedience are shown as subsets of the broader concepts of abidance, compliance, and obedience.
  • Herd behavior is shown as a central factor influencing the other four concepts.
• How does scarcity influence compliance?

  You think the opportunity is limited
• What is the purpose of the Appropriate Senior Manager in this process?

  To handle the case on the departmental level
• What is the door-in-the-face technique?

  • Begin with an unreasonable request
  • Offer a smaller request afterward
  • Example: asking to donate £100, then settling on £10
• What is the definition of compliance?

  Changing behavior in response to a request
• Why does compliance occur according to the definition provided?

  Compliance occurs when an individual accepts influence because he or she hopes to achieve a positive reaction from another person.
• How does the foot-in-the-door technique leverage consistency?

  It encourages agreement with initial small requests
• How could the concepts in this image be used to understand human behavior in organizations or social settings?

  • The concepts of abidance, compliance, and obedience, and their relationship to herd behavior, could be used to analyze conformity, decision-making, and power dynamics in organizations or social groups.
• What are the key steps in the process shown in the image?

  1. Helpline Report Received
  2. Investigations Group investigates and reports findings
  3. Assign Case
  4. Appropriate Senior Manager handles case on departmental level
  5. Case is investigated and findings are reported
  6. Ethics and Compliance
• If a popular student asks you to join a club, which factor of compliance is at play?

  Liking
• How does liking influence compliance?

  You comply more if you like the requester
• What is the foot-in-the-door technique?

  • Start with a small request
  • Escalate to larger requests
  • Example: asking to borrow £1, then £5
• What is compliance in the field of psychology?

  Compliance refers to the act of conforming or agreeing to the wishes, requests, or demands of others, often to gain social approval or avoid disapproval.
• Why does compliance occur according to the definition provided?

  Compliance occurs when an individual accepts influence because he or she hopes to achieve a positive reaction from another person.
• What are the compliance techniques mentioned in the study material?

  • Foot-in-door technique
  • Door-in-face technique
  • Low-balling technique
• What is the low-balling technique?

  • Initially offer an attractive deal
  • Reveal hidden costs later
  • Example: selling a product at a lower price, then charging extra for shipping
• How are the concepts of compliance and obedience related in the image?

  Obedience is shown as a specific form of compliance
• How is compliance characterized in terms of authority?

  It involves no authority over the individual
• In what contexts can the foot-in-door technique be observed?

  Charity donations and selling subscriptions
• What type of request leads to compliance?

  A direct request from another person