non-physical interactions between people communicating over social media
reduce cues theory
virtual relationships lack non-verbal cues to our emotional state
leads to deindividuation - reduces self identity
encourages disinhibition and blunt communication which causes reluctance to self disclosure
virtual relationships less effective than face-to-face ones
hyper-personal model
idea that virtual relationships can be more personal and involve greater self-disclosure than face-to-face ones
2 key features: 1)sender of the message has greater control over what to disclose, can manipulate their self image to present themselves in an idealised way 2) receiver of messages gains positive impression of the sender, they may give feedback that reinforces the senders selective self presentation
role of anonymity in virtual relationships
explains high levels of self disclosure and Internet relationships compared to face-to-face ones
we are more likely to disclose to people we don’t know and will probably never meet
they don’t have access to our social circle so confidentiality isn’t a problem
limitation of reduce cues theory
non-verbal cues are not absent from virtual relationships, they are just different
emojis are effective substitutes for facial expressions, timing and style of messages also act as cues
theory does not recognise that people can express their emotional state in a virtual relationship
limitation of the hyper-personal model
lack of supporting evidence
studies shown that breadth and depth of self disclosure was greater in face-to-face relationships
other studies showed no significant difference between face-to-face and virtual relationships
contradicts the hyper personal models claim that greater intimacy in virtual relationship should lead to more self-disclosure
absence of gating virtual relationships
gate = any obstacle to forming a relationship - face-to-face relationships are gated as they involve features that can interfere with the early development of the relationship e.g appearance
does an absence of gates in virtual relationships e.g attractivenessspeech defects, shyness, social background
with the absence of gates, people can be themselves more and self-disclosure can become more frequent and deeper
strength of absence of gating
supporting evidence
Students were surveyed about their shyness, facebook usage and quality of friendships - for students who scored high for shyness, facebook usage was associated with higher perceptions of friendship quality
suggests that shy people, through social media, can overcome the gates they face when trying to form relationships in real life
limitation of absence of gating
supporting study relies on self report data
participants may have given socially desirable answers which would reduce the internal validity of the study as it wouldn’t truly reflect their virtual relationships