Stakeholder and Stakeholder Mapping

• What is the concept of stakeholders?

  Individuals or groups with business interest
• How do stakeholders differ from shareholders?

  Stakeholders have interest, shareholders own
• Who can be considered a stakeholder?

  Employees, customers, suppliers, government
• What is a key point about stakeholders' interests?

  They have different interests in business activities
• What do shareholders primarily care about?

  Financial performance and dividends
• What is meant by 'divorce between ownership and control'?

  Shareholders are not involved in daily operations
• What do customers want from a business?

  Value for money and good quality service
• Why are suppliers considered stakeholders?

  They want to be paid for goods and services
• How does society relate to stakeholders?

  Society expects businesses to act responsibly
• What can happen when stakeholder interests conflict?

  Business decisions may be supported or opposed
• What is stakeholder mapping?

  Identifying stakeholders' power and interest levels
• How should businesses manage powerful stakeholders?

  Engage regularly and maintain communication
• What should businesses do with less powerful stakeholders?

  Communicate when necessary, not daily
• What are the key points about stakeholder interests and conflicts?

  • Stakeholders have different interests in business.
  • Conflicts can arise from differing stakeholder interests.
  • Business decisions may be supported or opposed by stakeholders.
• What is the takeaway from stakeholder mapping?

  • Focus on stakeholders with high power and interest.
  • Maintain regular communication with key stakeholders.
  • Prioritize management time on important stakeholders.