quiz qsm

• Yours is a very bad hotel - a lot of people says for us to be demotivated.
• To motivate means to INSTILL A DESIRE WITHIN A PERSON THAT ENCOURAGES THE PERSON TO ACT.
• In motivating employees, managers must

  • understand what employees needs and want
  • know what tools are at their disposal to help motivate employees
  • understand how employees react to both financial and nonfinancial rewards.
  • understand how their role as a managers are critical for doing it effectively.
• NEEDS PEOPLE HAVE

  • Survival Needs
  • Social Needs
  • Financial Rewards
• Survival Needs- most basic employee need is survival
• Social Needs- most people enjoy being a part of a group or a team.
• Financial Needs

  • Merit raise
  • Annual Performance Bonus
  • Spot Bonus
  • Individual tips
  • pooled tips
  • recognition program
  • group incentive plan
  • compensation through ownership
• merit raise - an increase in base pay that is tiis tieds to individual performance.
• annual performance bonus - one-time lump sum payment based on performance evaluation.
• Spot bonus - who exhibited great performance through specific act.
• Individual Tips - voluntary payments
• Pooled Tips - common collection and are divided proportionally
• Recognition Program - provide a reward financial or symbolic
• Group Incentive Plan - bonus paid to all employee
• Compensation though Ownership - enabling a customer to own a portion of a company common stock
• Recognizing a Job Well Done - recognition program's purpose to publicly and officially say thank you for a job well done.
• "You don't work for dollar-you work to create and have fun" - Walt Disney
• Make the Job Fun - "You don't work for dollar-you work to create and have fun" - Walt Disney
• Minimizing the negatives - minimize the things that make it uninteresting or unpleseant
• EMPOWERMENT - assignment of decision-making responsibility to an individual.
• "you can achieve so much more by empowering people to achieve on their own. Don't be too hands-on" - Norman Brinker
• EMPOWERMENT HELPS TO

  • achieve the company's mission
  • tell employees that organizations trusts them
  • allow employees to make decisions when the boss is away
  • fill the gaps when the circumstances are new, unique or unexpected.
• EMPLOYEES IMPLEMENTATION KEYS

  1. training
  2. willingness
  3. measurement
  4. incentives
  5. managerial buy-in
• MOTIVATION- some people need more than others.
• Motivation - the general desire or willingness of someone to do something.
• Engagement - employees as those who are involved in and enthusiastic about their work and workplace
• Try engagement - not carrots and sticks motivation
• MODERN THEORIES

  • self-determination theory ( daniel pink )
  • respect model ( paul marciano )
  • abcd model ( ken bianchard )
  • scarf model neuroleadership( David Rock)
• MIT - Massachusetts Institute of technology
• SET OF CHALLENGES

  • spatial puzzles
  • physical task
  • memorizing strings of digits
  • solving word puzzles
• 3 LEVELS REWARD

  1. pretty well - small
  2. medium well - medium
  3. really well - large cash prize
• the higher the pay, the better performance
• MONEY IS THE MOTIVATOR AT WORK
• 3 FACTORS LEAD TO BETTER PERFORMANCE AND PERSONAL SATISFACTION

  1. AUTONOMY
  2. MASTERY
  3. PURPOSE
• autonomy- the desire to be self-directed
• mastery - urge to get better at stuff