quiz qsm 2

• "in any organization, there are the ropes t skip and the ropes to know" - r. ritti and g. funkhouser
• Organizational Culture - a system of meaning shared by the org's members.
• Cultural values - collective beliefs, assumptions and feeling about what things are good, moral , rational , valuable etc.
• CHARACTERISTICS OF ORGANIZATIONAL CULTURE

  • observed behavioral regularities
  • philosophy on treatment of employees
  • rules of employee behaviour
  • organizational climate
  • dominant values
  • norms
• Shangri-La

  • Shangri-La way - how they actually observing the culture to whole org
• BILL MARRIOT - SECOND FOUNDER

  J.W. MARRIOT - FATHER OF BILL
• GENERAL ENVIRONMENT

  • economic
  • technology
  • legal
  • political
  • social
• Operating Environment- plain field for the business perspective
• Operation ng Environment

  • supplier
  • competition
  • customer
  • substitutes
  • new entrants
• According to Michael Porter - 5 forces comp model
• Internal Environment

  • production
  • technology
  • structure
  • inputs
• 2 AREAS OF ORGANIZATIONAL CULTURE

  1. artifact
  2. beliefs, value and assumptions
• Artifact - social prescriptions of desired behavior
• Most effective stories

  • describe real people
  • assumed to be true
  • known throughout the organization
  • are prescriptive
• artifacts are made up of rituals and ceremonies
• ritual

  • programmed routines ( conducting meetings, employees forums, xmas parties)
• Ceremonie

  • planned activities for the audience (award ceremonies)
• Heroes

  • figure who exemplifies character and deed (founders as tom watson)
• Mabuhay Awards- giiven by AHRM
• AHRM- Association of human resource manager
• Organizational Languages

  • words to address people ,describe clients(sir/maam)
  • leaders use phrases and metaphors
  • language also found in subcultures
  • slogans
• 2 functions of countercultures

  • provide surveillance and evaluation
  • source of emerging values
• NUHWRAIN- national union of workers in hotel restaurant and allied industries
• Oakley's Inc. - protective and competitive corporate culture is apparent in its building design and workspace
• san francisco - home of facebook, ebay and netflix
• Clive Wilkinson - south african architect
• Charlie Ayers- first google lead chef
• Industry

  • information technology
  • advertising and media
  • call centers
• dominant culture

  core values

  subcultures
• BENEFITS OF STRONG CORPORATE CULTURES

  • social control
  • social glue
  • aids sense-making
• ADAPTIVE ORGANIZATIONAL CULTURES

  • External focus - A firm's success depends on continuous change
  • Proactive- seek out opportunities
• Bicultural Audit

  -part of "due diligence in merger, minimizing risk of cultural collision by diagnosing companies before merger
• 3 steps in bicultural audit

  • collect artifact
  • analayze data for culture conflict
  • recommend solutions
• MERGING ORGANIZATIONAL CULTURES

  • ASSIMILATION - embraces acquiring firms' culture
  • DECULTURATION - its culture of the unwilling acquired firm
  • INTEGRATION - coth cultures are combined
  • SEPARATION - merging companies remain separate
• Strengthening organizational cultures

  • founders and leaders
  • culturally consistent rewards
  • stable workforce
  • managing the cultural network
  • selection and socialization
• Strong versus Weak Cultures

  • intensity of core values
  • commitment to core value
  • high behavioral control
  • low employee turnover
• Effectiveness is related to.....

  • involvement - participation
  • consistency - shared beliefs and values
  • adaptability - ability to recognize the needs for chage
  • mission - shared purpose
• third place concept- starbucks philosophy offering comfortable place for customers
• OUTSIDE OF

  1. HOME
  2. WORK
• CORE DESIRES- customer' experience