Lesson 4

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Created by
kreg <3

Cards (7)

  • CUSTOMER
    ·      An individual/company that purchases goods from another store to keep/sell.
  • Consumers
    ·      Consumes the product/service. Did not pay for anything.
  • (4) Types of Customers:
    • Drivers
    • Analyst
    • Amiable
    • Expressive
  • Type of Customer: Driver
    ·      Often in managing jobs. Dominant & controlling. Decisive type, decides fast = does not analyze much=. Not detail oriented.
  • Types of Customer: Analyst
    ·      Focused on Details. Serious & low energy. Quality over quantity, high standards. Takes their time deciding.
  • Types of Customer: Amiable:
    Teamwork! Sociable, great at forming relationships. Establishes a personal connection before making a business decision. Empathetic & good listeners. Likes to ask personal questions. Easy & out-going.
  • Type of Customer: Expressive
    GUT FEELING. Emotional type, full of positive energy. Decisions are based on intuitions. Highly sociable but much more charismatic, persuasive, & ambitious.