Lesson 3

• Social Skills

  ·       Skills we use to communicate & interact
• Social Skills: Verbal and Non-verbal
• Verbal: spoken language
• Non-verbal: gesture, body language, personal appearance
• SOFT SKILLS

  ·       Attribute that enhances how we relate to people and is used to survive in social settings.
• Soft skills are HARD SKILLS in the leadership trade.
• HARD SKILLS

  ·       Technical skills used when performing tasks
• Importance of Social Skills: Helps build, maintain, and grow relationships.
• Six Examples of Social Skills:

  • Effective Communication
  • Conflict Resolution
  • Active Listening
  • Empathy
  • Relationship Management
  • Respect
• ACTIVE LISTENING

  ·       The ability to pay close attention to a person who is communicating with you
• RESPECT

  ·       Knowing when to initiate communication and respond
• EMPATHY

  ·       Ability to understand & identify with the feelings of another person
• EFFECTIVE COMMUNICATION

  ·       A core social skill
• CONFLICT RESOLUTION

  ·       Ability to get to the source of the problem & find a workable solution
• Analytical Thinking:

  ·       Observing and researching a problem/topic to develop more complex ideas about it. Results to additional knowledge to solve the problem.
• Critical Thinking:

  ·       Act of analyzing facts to understand a problem/ topic thoroughly. Analyze it based on context & facts
• Logical Thinking

  ·       Requires the use of reasoning skills to study a problem objectively resulting in a rational conclusion
• Steps In Critical Thinking Skills: O A I C P
• (5) Steps in Critical Thinking Skills: (OAICP)

  • Observation
  • Analysis
  • Inference
  • Communication
  • Problem-solving
• STEPS CRITICAL THINKING SKILLS: Observation

  ·       Starting point for critical thinking. Can quickly sense & identify a new problem.
• STEPS CRITICAL THINKING SKILLS: Analysis

  ·       Ability to analyze situations through facts, data, or information.
• STEPS CRITICAL THINKING SKILLS: Inference

  ·       Developing answers based on limited information
• STEPS CRITICAL THINKING SKILLS: Communication

  ·       Ability to explain and discuss issues and their possible solutions with colleagues.
• STEPS CRITICAL THINKING SKILLS: Problem-solving

  ·       The final part is executing the solution. Requires critical thinking to implement the BEST solution & understand is the solution is working as it relates to the goal.