Lesson 4

• Empathy:

  Ability to emotionally understand what other people feel, see things from their point of view, and imagine yourself in their place
• Empathy is feeling WITH the person.
• Sympathy is feeling FOR the person.
• Empathy in Leadership:

  • Coaching leaderships
  • Delegating leadership
  • Instructive leadership
  • Supportive Leadership
• Coaching Leadership:

  Coaches give direction with an action plan
• Delegating Leadership

  When leaders assign tasks
• Instructive Leadership

  Used in leading new hires-team members, they benefit from this because it helps them redirect their motivation.
• Supportive Leadership

  More support than directions. Works Best & generally preferred to develop.
• SOCIAL SKILLS

  ·       Skills that determine how we handle relationships
• Motivation

  ·       A PSYCHOLOGICAL STATE that exists whenever internal &/or external force stimulates, direct/maintain behaviors
• To Achieve High Levels of Performance:

  Motivation

  Ability

  Environment
• One of way to achieve high-level performance is Motivation.

  An employee must want to do the job well.
• One of way to achieve high-level performance is Ability.

  Must be able to do the job effectively.
• One of way to achieve high-level performance is Environment.

  Must have the materials, resources, equipment, and information to do the job.
• Managers and Empathy

  ·       The ability of a manager to motivate his subordinates does not only depend on professional knowledge, but equally on the emotions behavior of the manager & subordinates.
• Empathy in Leadership

  • Recommended bec. Of its positive impact on employee motivation
• DIVERSE WORKPLACE

  ·       Diversity breeds success, but quite challenging to manage
• SURFACE LEVEL DIVERSITY

  Literally surface because these things are observable differences like ethnic group, gender, age, race, disability, and age.
• DEEP-LEVEL DIVERSITY

  ·       Differences in attitudes, personality and values
• A motivated workforce: productive, profitable, and positively affects the company.
• Three Major Components Motivation

  • Direction
  • Intensity
  • Persistence
• The Three Major Components of Motivation was coined by Jones & George (2008)
• THREE MAJOR COMPONENTS OF MOTIVATION: DIRECTION

  ·       Un/conscious goal that compels performance & achievement of an act
• THREE MAJOR COMPONENTS OF MOTIVATION: INTENSITY

  ·       Effort used by one in the process of achieving the goal
• THREE MAJOR COMPONENTS OF MOTIVATION: PERSISTENCE

  ·       Ability to retain motivation, regardless of obstacles to performance
• Intrinsic Motivation

  ·       From the self-desire to pursue new things. Challenge oneself to gain knowledge/explore self-value & capabilities.
• Extrinsic Motivation

  ·       Performs activities to achieve desired outcomes. Motivated by competitions, appraisals, external rewards or punishment
• Einfuhlung

  German word and origin of the word "empathy"
• Einfuhlung was coined by Titchener
• Einfuhlung is Empathy in German
• Three types of Empathy Relevant to Managers:

  • Cognitive Empathy
  • Emotional Empathy
  • Compassionate Empathy
• Empathy Relevant to Mngrs: COGNITIVE EMPATHY

  ·       Ability to understand how employees feel & what they might be thinking
• Empathy Relevant to Mngrs: EMOTIONAL EMPATHY

  ·       Also called an empathetic concern.  It’s what makes managers take action to help employees.
• Empathy Relevant to Mngrs: COMPASSIONATE EMPATHY

  ·       Combination of cognitive & emotional, empathy being the link between both
• TWO EMPATHY THEORIES:

  Simulation Theory

  Empathy Theory
• 2 Empathy Theory: SIMULATION THEORY

  ·       Empathy is possible because when we see another person experiencing an emotion, we simulate or represent that same emotion in ourselves so we can know firsthand what it feels like
• 2 Empathy Theory: EMPATHY THEORY

  ·       One is likely to react based on observation of a behavior from another party by stimulating mental processes such that he returns a similar behavior. By Johannes Volkelt.
• Three Major Components of Motivation: D I P
• To Achieve High Levels of Performance (MAE)

  • Motivation
  • Ability
  • Environment
• TO ACHIEVE HIGH-LEVELS OF PERFORMANCE: Motivation

  ·       An employee must want to do the job well