Lesson 5

• Coaching

  ·       A process of providing one-on-one guidance & instruction to improve knowledge, skills and work performance
• Steps for Effective Workplace Coaching:

  1. Analyze
  2. Prepare
  3. Conduct
  4. Document
  5. Follow-up
• STEP ONE: Analyze

  ·       Collect & interpret performance data & segment employees by performance
• STEP TWO: Prepare

  ·       Set the coaching session objective, focusing on one or two behaviors per meeting
• STEP THREE: Conduct

  ·       Ask questions to open dialogues
• STEP FOUR: Document

  ·       Set specific measurable goals
• STEP FIVE: Follow-up

  ·       Wash, rinse, repeat. Coaching is a process, not a one-time evaluation