unit 6

• DISTRIBUTION CHANNEL

  • A chain of businesses or intermediaries through which a good service passes until it reaches the final buyer or the end consumer
  • Network of organizations, including manufacturers, wholesalers, and retailers, that distribute goods or services to consumers
• METHOD OF DISTRIBUTION OF TOURISM PRODUCTS

  • Direct Method
  • Through an intermediary
  • Through multiple intermediaries
• TRAVEL / TOURISM INTERMEDIARY

  • Distribution agents that participate in a tourism-product sales process from its creation until the time it is consumed by final clients.
• • Travel Agencies - GDS 
  • Tour Operators - GDS
  • Booking Office - GDS
  • Destination Management Organization - Websites
• • Global Distribution System 
  • A worldwide computerized reservation network is used as a single point of access for reserving airline seats, hotel rooms, rental cars, and other travel-related items by travel agents, online reservation sites, and large corporations.
  • Computerized network system owned or operated by a company that enables transactions between travel industry service providers, mainly airlines, hotels, car rental companies, and travel agencies.
• • Property Management System
  • Software that facilitates a hotel's reservation management and administrative tasks
  • Software that helps hotels efficiently organize, schedule and manage their daily operations. It enables hotels, both small & independent and groups to handle front office workflow including booking, guest check-in & checkout, assigning rooms to guests, delegating housekeeping tasks and billing etc.
• • Restaurant Ordering System
  • System that allows restaurants to accept orders from customers.
  • With the rise in online orders, it becomes essential that the ordering system is integrated with online ordering. The point of sale (POS) has now evolved to become an integrated restaurant ordering system that can accept and process orders online apart from facilitating manual order taking.
• INSTITUTIONAL ASPECTS

  Laws regarding the following:

  • Gender equality
  • Environmental protection
  • Increase of mobility - infrastructure and streamlining of travel documentation
  • Information handling
  • Principles on Data Privacy Act
  • Principle of Legitimate Purpose
  • Principle of Proportionality
  • Principle of Transparency
• SOCIO-ECONOMIC CHANGES

  • Early retirement
  • Longer life span
  • Shorter workweek
  • Greater disposable income
  • Smaller Families
• • Centralized Reservation System
  • A type of reservation software that is used to update and maintain information of a hotel pertaining to inventory and rates so that hotels are able to manage guest reservations and the process around such reservations in real-time.
• Centralized Reservation System

  • These reservations are managed across a multitude of distribution channels such as third-party booking websites, direct internet booking engines, the global distribution system (GDS), wholesalers, and more. A CRS centralizes the data from the property management systems (PMS), distribution channels, call centers, and phone reservation systems used across one or many properties.