5 con

• Upward communication in the context of communication channels is when the manager is a subordinate to higher management.
• Downward communication is when the manager relays information to subordinates.
• Horizontal communication is when managers interact with others on the same hierarchical level as themselves who are managing different segments of the organization.
• Diagonal communication is when the manager interacts with personnel and managers of other departments and groups who are not on the same level of the organizational hierarchy.
• Grapevine communication flows quickly and haphazardly among people at all hierarchical levels and usually involves three or four people at a time.
• Assertive communication allows people to express themselves in direct, honest, and appropriate ways that do not infringe on another person’s rights.
• Passive communication occurs when a person suffers in silence although he or she may feel strongly about the issue.
• Aggressive communication is generally direct, threatening, and condescending.
• Passive–aggressive communication is an aggressive message presented in a passive way.
• Nurses in leadership roles should be task-oriented individuals who can also advocate and serve as mentors for the staff members who report to them.
• Nurses should be able to innovate new workflows.
• Nurses should be proficient at delegating tasks.
• Both nurse leaders and nurse managers should be proficient at communicating with staff and motivating them.
• To excel in this field, nurses should strive to lead and manage teams as effectively as possible.
• Nurses should be able to make decisions.
• Nurses in leadership roles should be proficient at mentoring and teaching others.
• Both nurse managers and nurse leaders can benefit from cultivating key managerial and leadership qualities.
• The actions of nurses, especially those in advanced positions, have a direct impact on patient outcomes.
• Nursing leadership and management roles require commitment and in-depth knowledge of the field.
• Nurses in leadership roles should be able to think creatively and critically.
• Nurses should be able to solve problems and overcome difficult situations.
• Nurses should show compassion for others.
• S-B-A-R stands for Situation, Background, Assessment, and Recommendation.
• Active listening involves giving genuine time and attention to the sender, focusing on verbal and nonverbal communication.
• Delegation is getting work done through others or as directing the performance of one or more people to accomplish organizational goals.
• The five rights in delegation are Right task, Right circumstances, Right person, Right direction/communication, and Right level of supervision.
• Criteria for delegation to unlicensed personnel include frequently recurring in the daily care of a client or group of clients, being performed according to an established (standardized) sequence of steps, involving little or no modification from one client-care situation to another, having a predictable outcome, not inherently involving ongoing assessment, interpretation, or decision-making which cannot be logically separated from the procedure(s) itself, and not endangering the health or well-being of clients.
• Conflict is generally defined as the internal or external discord that results from differences in ideas, values, or feelings between two or more people.
• Conflict resolution categories include cooperative, competitive, and collaborative.
• Be descriptive, not evaluative, when describing what was wrong with the work performance.
• Competent provider, NPs will find they can prioritize and begin to use past experiences to form their care.
• Advanced beginners, providers have developed safe practice but lack a strong knowledge base to found their practice and management skills.
• Be specific, not general, in describing behavior that needs improvement.
• Use sensitivity in timing the feedback.
• Toyota Production System is a production system built on the complete elimination of waste and focused on the pursuit of the most efficient production method possible.
• Direct the feedback toward behavior that can be changed.
• The Philippine Nursing Act 2002, also known as R.A. 9173, states that the Board shall monitor and enforce quality standards of nursing practice necessary to ensure the maintenance of efficient, ethical and technical, moral and professional standards in the practice of nursing taking into account the health needs of the nation.
• If employees believe that the appraisal is based on their job description rather than on whether the manager approves of them, they are more likely to view the appraisal as relevant.
• Make sure that the employee has clearly understood the feedback and that the employee’s communication has also been clearly heard.
• Performance appraisals let employees know the level of their job performance as well as any expectations that the organization may have of them.