Content analysis is a form of systematicindirect observation, where a person analysing some pre-existing artefact to draw conclusions.
Behavioural categories generation
The researcher will use or create a list of clear, operationalised behavioural categories that can be used as a tally chart during observation.
The categories should be distinct and not overlap. A pilot study will likely be used to test the coding system.
Coding of artefact
The researcher will then observe the artefact, recording each behaviour (using either time or event sampling) in the tally chart. Ideally a team of researchers would do this to establish inter-rater reliability.
Analysis of data
After any observation, frequencies can be counted and analysed turning qualitative data into quantitative. Researchers may do comparisons between the artefacts such as before vs after a change.
Strengths of content analysis:
Easy to carry out
Operationalised and is easy to analyse as it provides quantitative data
Based on genuine articles and communications therefore has good ecological validity.
Systematic and therefore enables replication
Weaknesses of content analysis:
Behavioural categories may be subjective- therefore findings may not reliable.