Overcoming Resistance to Change (Kotter & Schlesinger)

• Who identified the four main causes of resistance to change?

  Kotter and Schlessinger
• What is the first way to overcome resistance to change?

  Education and communication
• Why is early and honest communication important in change management?

  It explains why change is needed
• How should communication be delivered during a change management process?

  Consistently throughout the process
• What does participation and involvement in change management entail?

  Involving employees in the change process
• What is the term used for getting employees involved in the change process?

  Onboarding
• What is the purpose of facilitation and support in change management?

  To address concerns and provide assistance
• What processes are included in facilitation and support?

  Counseling, mentoring, and training
• What does manipulation or co-option involve in change management?

  Selective information provision to influence behavior
• Why might manipulation be considered unethical in change management?

  It involves selective information sharing
• What is the role of negotiation and bargaining in overcoming resistance?

  Providing incentives for compliance
• When is coercion used in change management?

  As a last resort after other methods
• What is a major concern with using coercion in change management?

  It damages trust among remaining employees
• What did Kotter and Schlessinger say about coercion?

  It is an option to overcome resistance
• What are the six ways to overcome resistance to change according to Kotter and Schlessinger?

  1. Education and communication
  2. Participation and involvement
  3. Facilitation and support
  4. Manipulation or co-option
  5. Negotiation and bargaining
  6. Coercion