2.4

• Communication

  The transferring of a message from the sender to the receiver who understands the message.
• Message

  The information or instructions being passed from the sender to the receiver.
• Internal communication

  Communication between members of the same organisation.
• External communication


  Communication between the organisation and other organisations or individuals.
• Transmitter/sender

  The person that starts of the process of communication by sending the message.
• Medium of communication


  The method used to send a message.
• Receiver


  The person who receives the message.
• Feedback


  The reply from the receiver which shows if the message has arrived, been understood and, if necessary, acted upon.
• One-way communication


  Communication that involves a message that does not call for or require a response.
• Two-way communication


  Communication where the receiver gives a response to the message and there is a discussion about it.
• Formal communication


  Communication where messages are sent through established channels using professional language.
• Informal communication

  Communication where information is sent and received casually with the use of everyday language.
• Communication barriers

  Factors that stop effective communication of messages.