English

• Formal Types of Communication Skills This types of communication is also referred to as “official communication” and covers the gamut of verbal expressions that address a formal need.
• Informal communication is surprisingly popular, and also referred to as “the unofficial grapevine”
• Face-to-face oral communication is the most recognized type of communication.
• Distance (oral) communication has made the world a smaller and more accessible place.
• Non-verbal types of communication are more subtle, yet far more powerful.
• Written communication has now taken over every aspect of our world.
• Kinesics or kinesic communication is all about communication through body movements, such as gestures and facial expressions.
• Proxemics is the study of space and how we use it, and how it makes us feel more or less comfortable.
• Haptic communication is a branch of nonverbal communication that refers to the ways in which people and animals communicate and interact via the sense of touch.
• Touch is the most sophisticated and intimate of the five senses.
• Paralanguage refers to the vocalized but nonverbal parts of a message.
• Vocalics is the study of paralanguage, which includes the vocal qualities that go along with verbal messages, such as pitch, volume, rate, vocal quality, and verbal fillers (Andersen, 1999).
• Chronemics is the study of the use of time in nonverbal communication.
• Time perceptions in nonverbal communication include punctuality, willingness to wait, and interactions.
• The use of time can affect lifestyles, daily agendas, speed of speech, movements and how long people are willing to listen.