Features of Good Customer Service

• Using customer feedback forms
• Providing all staff with a customer service policy statement
• Putting the customer first
• Communicating with customers effectively
• Ensuring that all staff are knowledgeable about products and services being offered to customers
• Ensuring all customer queries and problems are dealt with quickly and politely
• Monitoring staff performance
• Hiring suitable, friendly and helpful staff
• Setting/evaluating staff targets
• Providing a good after-sales service
• Dealing with complaints effectively