LO4

• Eyes contact - increases audience interest
• Body language - audience reacts positively to what youre saying
• questioning techniques - get the correct responses
• group discussions - asking the right questions
• noise barriers to communicate - switch off mobile phones and turn off music
• speaking clearly - management team can hear what youre trying to say
• Ready for work:

  Dress code

  Presentation

  Attitude
• What Way can IT staff demonstrate they're read for work?

  appropriate dress- smart, when giving a presentation to senior management

  presentation - well groomed so others are comfortable working with them

  attitude - positive and respond to questions in a polite and helpful manner
• Data Protection Act (2018)

  Law that protects the data of individuals stored on computers and processed by organisations
• Rights of data subjects

  • Right of access to information stored about them
  • Submit Subject Access Request
• Computer Misuse Act (1990)


  Law that attempts to stop and punish those who use computers inappropriately
• Principles of the Computer Misuse Act (1990)


  • No unauthorised access to data
  • No unauthorised access to data for further illegal activities
  • No unauthorised modification of data
• Freedom of Information Act (2000)

  Allows people to request public authorities to release information
• Copyright, Designs & Patents Act (1988)

  Makes it a criminal offence to copy work that is not your own without permission
• Actions prohibited by the Copyright, Designs & Patents Act (1988)

  • Making copies of copyrighted material to sell
  • Importing and downloading illegally copied material
  • Distributing enough copyrighted material to have a noticeable effect
  • Possessing equipment used to copy copyrighted material
• Protection of Freedoms Act (2012)


  Legislation about the protection of personal data, including biometric data and CCTV/ANPR use
• Information Commissioner's Office (ICO)

  The UK's independent authority set up to uphold information rights and data privacy
• Privacy and Electronic Communications Regulations (2003)

  Regulates how organisations can communicate with individuals
• Rules companies must follow under the Privacy and Electronic Communications Regulations

  • Obtain opt-in consent before contacting individuals
  • Clearly state who they are when contacting customers
  • Explain how cookies are used on their website
  • Only contact customers through permitted communication channels
• Equality Act (2010)


  Legally protects people from discrimination in the workplace and wider society based on protected characteristics