German sociologist and philosopher known for his work on social theory, bureaucracy. born on 1864 and dead in 1920, he's founder of bureaucracy theory
what is bureaucracy management?
Organizational structure and processes designed to efficiently manage large-scale administrative tasks and decision-making within a government or organization, its running a place where everyone follows specific rules + chain of command and everything is organized in a structured way.
what are the caracteristics of bureaucratic management?
each level controls the levels below and is controlled by the level above
whats division of labor?
tasks are clearly defined and employees become skilled by specializing in doing onething
whats formal selection process?
employee selection and promotion are based on experiencecompetence and technical qualification
whats career orientation?
management is seperate from ownership, and managers are career employees
whats the scheme of formal selection process?
PHD - Masters - Bachelors - Associates
whats formal rules and regulations?
rules and regulations are documentedto ensurereliable and predictable behavior
whats impersonality?
rules are applied uniformly to everyone, there is no preferential treatement or favoritism
what are the criticisms and limits of bureaucracy theory?
inflexibility, lack of innovation, lack of customer focus, centralisation of power
whats inflexibility?
bureaucracies can be rigid and slow to change, which can be problematic in today's rapidly changingbusiness environment
whats lack of innovation?
bureaucracies can stifleinnovation and creativity. the strictrules and procedures can discourage employees from taking risks or trying new things and this can hinder the development of new products, services, or processes.
whats lack of customer focus?
bureaucratic organizations can become so focused on internal procedures and regulations that they lose sight of the needs of their customers. this can lead to poor customer service and a lossofmarket share.
whats cenytralisation of power?
bureaucracies are often hierarchical. This can, lead to lack ofaccountability and transparency, as decision-making is oftenccentralized and opaque