MODULE 6

• Each tool has their own purpose that is helpful in addressing quality problems in the organization.
• Dr

  William Edwards Deming is a quality pioneer in the US who also had great contributions in Japan.
• Dr

  William Edwards Deming's teaching centered on quality as a big picture and how different processes are affected by it.
• Despite earning a substantial income, Dr

  William Edwards Deming maintained a simple lifestyle.
• Dr

  William Edwards Deming's family had a hard time when he was growing up.
• Before Dr

  William Edwards Deming became an Engineer, he had to work as a janitor and other odd jobs to support himself.
• Dr

  William Edwards Deming graduated with a master's degree in Mathematics and Physics in the University of Colorado.
• Dr

  William Edwards Deming earned his doctorate degree in physics from Yale.
• While working at Western Electric, Dr

  William Edwards Deming observed the amount of waste which inspired him to use statistics in quality control.
• Dr

  William Edwards Deming's contributions to quality include the Deming cycle, Fourteen Points and his Seven Deadly Diseases.
• Dr

  William Edwards Deming wrote the book "Out of Crisis" which discussed his Fourteen Points.
• The European Quality Award consists of two parts: the European Quality Prize, which is given to companies that meet the criteria for demonstrating excellence in their quality management, and the European Quality Award, which is awarded to the most successful applicant organization.
• The European Quality Award is Europe’s most prestigious award for organizational excellence and was designed to encourage the European community to pursue quality in their operations.
• The Deming Prize was instituted in 1951 by the Union of Japanese Scientists and Engineers (JUSE) and has several categories, including one for organizations that have maintained and further improved their TQM for more than three years after winning the award.
• The Deming Prize is given to recognize an organization's successful quality efforts and is awarded to organizations from other countries as well.
• The Deming Prize focuses on statistical quality control and requires applicants to prove that they have implemented new approaches to quality management which are fit to their business environment.
• The award process for the European Quality Award is similar to the Deming Prize and the Malcolm Baldrige National Quality Award.
• Since organizations have realized how quality has become an integral aspect of organizational success, several organizations have developed their own standards and guidelines.
• Applicants for performance excellence are evaluated in seven main areas: leadership, information and analysis, strategic planning, human resource management, customer and market focus, process management, and business results.
• The Deming Cycle (o PDCA / PDSA Cycle) is a model to continuously improve quality by following for steps: Plan, Do, Check (Study) and Act.
• The first step in the Deming Cycle is to PLAN, where the organization should identify what quality is for them and to address possible improvement changes.
• Genichi Taguchi is known for the loss function, orthogonal arrays and linear graphs and the concept of robustness.
• There are three quality awards discussed in Module 6: the Malcolm Baldrige National Quality Award, the Deming Prize, and the European Quality Award.
• Two certifications, ISO 9000 and ISO 14000, are also emphasized in the lecture.
• Philip Crosby is credited for the quality vaccine, 14 steps to quality improvement, and absolutes of quality management.
• The terms total quality control and hidden plant are attributed to Armand Feigenbaum.
• Kaoru Ishikawa, known as the father of Japanese quality, is responsible for Fishbone diagram, Company Wide Quality Control, and quality circles.
• Joseph Juran defined quality as fitness for use and is known for his three basic steps to progress, ten steps to quality improvement, quality trilogy and the pareto principle.
• Philip Crosby defined quality as conformance to specifications and wrote a book entitled "Quality is Free" where he discussed the importance of doing things right the first time.
• There are seven process tools for improvement: flowchart, scatter diagrams, control charts, check sheets, histogram, pareto diagram and cause-and-effect diagram.
• Edwards Deming is known for the Deming cycle, fourteen points, and the seven deadly diseases.
• Armand Feigenbaum has his three steps to quality: Quality Leadership, Modern Quality Technology, and Organizational Commitment.
• The second step in the Deming Cycle is to DO, where the organization should execute the plan systematically in small steps and under a controlled environment.
• The third step in the Deming Cycle is to STUDY the results and assess if the outcomes were able to match their predictions.
• The fourth step in the Deming Cycle is to ACT, where the organization should implement the changes and track their performance over time.
• Dr

  William Edwards Deming's philosophy is summarized in his fourteen points.
• Organizations should follow the fourteen points to effectively transition to world class level of quality.
• The International Organization for Standardization (ISO) promotes worldwide standards for the improvement of quality, productivity, and operating efficiency through a series of standards and guidelines.
• The standards for ISO 14000 certification bear on three major areas: management systems, operations, and environmental systems.
• Like ISO 9000, it relates to the organization's processes with the aim of continual improvement.