Achieving quality production

• Quality means a good or service which meets customer expectations.
• Why is quality important?

  It establishes a brand image.

  It builds customer loyalty.

  It will maintain good reputation.

  It will help to increase sales.
• Quality control is the checking for quality and the end of the production process, whether it is a product or service.
• What are the advantages of quality control?

  It tries to eliminate faults or errors before the customer receives the product.

  Less training is required for the workers
• What are the drawbacks of quality control?

  Expensive as employees need to be paid to check the product or service.

  Identifies the fault but doesn't find out why the fault has occurred and therefore it is difficult to remove the problem.
• Quality assurance is checking for the quality standards throughout the production process, whether it is a production or service.
• Attention must be paid to the design of the product, components and materials used, delivery schedules, after-sales service and quality control procedures.
• What are the advantages of quality assurance?

  It tries to eliminate any faults or errors before the customer receives the product or service.

  Fewer customer complaints.
• What are the disadvantages of quality assurance?


  Expensive to train employees.

  It relies on employees following instructions of a standard set.
• Total Quality Management is the continuous improvement of products and processes by focusing on quality at each stage of production.
• What are the advantages of TQM?

  Waste is removed and efficiency increases.

  Eliminates all faults and errors before the customer receives the product so it has a '' right first time'' approach.
• What are the disadvatages of TQM?

  Expensive to train employees.

  Relies on following the TQM ideology.