5.3.1 Consumer Protection

• What does consumer protection ensure?

  Fair treatment and rights
• Businesses are required to provide accurate and clear product information under consumer protection laws.


  True
• What are the five main rights of consumers under consumer protection laws?

  Product safety, accurate information, fair pricing, contract rights, privacy protection
• The Consumer Rights Act 2015 allows consumers to request a refund or repair for faulty goods.

  True
• Match the legislation with its description:

  Consumer Rights Act 2015 ↔️ Guarantees consumer rights for goods, services, and digital content

  Consumer Protection Act 1987 ↔️ Makes producers liable for defective products

  Consumer Credit Act 1974 ↔️ Regulates credit agreements and borrower protection

  Data Protection Act 2018 ↔️ Safeguards personal data and ensures transparency

  Consumer Contracts Regulations 2013 ↔️ Applies to online and distance sales with cooling-off period
• Product safety ensures products meet quality standards and are safe for use
• What does "Accurate Information" in consumer rights require businesses to provide?

  Truthful product details
• Contract rights ensure that both the consumer and the business fulfill their contractual obligations.


  True
• Responsible use of a product involves following the manufacturer's instructions.


  True
• Which agency should consumers contact about a faulty product?

  Trading Standards
• What does the Competition and Markets Authority (CMA) investigate to protect consumer interests?

  Anti-competitive behavior
• "Product Safety" ensures products meet quality standards
• Order the key areas of consumer protection according to their descriptions:

  1️⃣ Product Safety

  2️⃣ Accurate Information

  3️⃣ Fair Pricing

  4️⃣ Contract Rights

  5️⃣ Privacy Protection
• What does the Consumer Rights Act 2015 guarantee for consumers?

  Refund and repair options
• Consumers have five key rights to ensure fair treatment and informed decision-making
• The right to "Accurate Information" requires businesses to provide truthful and clear product details.


  True
• The right to "Privacy Protection" safeguards consumer personal data
• The right to product safety ensures that products meet quality standards and are safe for use
• Steps for consumers to ensure fair market practices

  1️⃣ Being informed by reading product information

  2️⃣ Using products responsibly according to instructions

  3️⃣ Reporting issues to sellers or agencies
• What does responsible use of a product involve?

  Following manufacturer's instructions
• What is the primary responsibility of Citizens Advice for consumers?

  Provides free, independent advice
• The Competition and Markets Authority (CMA) investigates anti-competitive behavior to protect consumer interests
• What are examples of solutions businesses can offer to resolve consumer complaints?

  Refund, replacement, or repair
• Which organization mandated the recall of magnetic building sets due to safety concerns?

  Consumer Product Safety Commission
• During the COVID-19 pandemic, price gouging for hand sanitizer was investigated by the CMA


  True
• Product safety ensures products are safe for use and meet quality standards
• Match the legislation with its description:

  Consumer Rights Act 2015 ↔️ Guarantees consumer rights for goods, services, and digital content

  Consumer Protection Act 1987 ↔️ Makes producers liable for defective products

  Consumer Credit Act 1974 ↔️ Regulates credit agreements and borrower protection

  Data Protection Act 2018 ↔️ Safeguards personal data and ensures transparency

  Consumer Contracts Regulations 2013 ↔️ Applies to online and distance sales with cooling-off period
• Privacy protection safeguards consumer personal data from unauthorized use
• What does the consumer right of accurate information require businesses to provide?

  Truthful and clear product details
• Fair pricing protects consumers against misleading pricing strategies and price gouging.


  True
• "Fair Pricing" protects consumers against price gouging
• What type of personal data does "Privacy Protection" safeguard for consumers?

  Financial information
• Being informed requires consumers to understand terms and conditions
• Match the consumer organization with its responsibilities:

  Citizens Advice ↔️ Provides free, independent advice

  Which? ↔️ Conducts research and testing

  Trading Standards ↔️ Enforces consumer protection laws
• Consumer protection ensures fair treatment and safeguards rights against unethical business practices.


  True
• What does "Accurate Information" require businesses to provide?

  Correct product data
• Match the legislation with its description:

  Consumer Rights Act 2015 ↔️ Guarantees rights for goods, services, and digital content

  Consumer Protection Act 1987 ↔️ Makes producers liable for defective products

  Consumer Credit Act 1974 ↔️ Regulates credit agreements

  Data Protection Act 2018 ↔️ Safeguards personal data
• The Consumer Contracts Regulations 2013 applies to online and distance sales, providing a cooling-off period for cancellation.


  True
• What does the right to "Product Safety" ensure for consumers?

  Quality and safety
• What does the right to "Fair Pricing" protect consumers against?

  Price gouging