to perform a content analysis- decide a research question, select a sample, (eg randomly/systematically) from a larger quantity of all possible data, eg diary entries, tweets, children's books, coding- the researcher decides on categories/coding units to be recorded- (eg occurences of particular words), these are based on the research question, Work through data- read the sample, and tally the number of times the pre-determined categories appear, data analysis- can be perfomed on the quantitative data to look for patterns,