4.4 Consumer law

    Cards (81)

    • Consumers have the right to choose from a variety of goods and services at competitive prices.

      True
    • Which act ensures consumers' safety and redress rights?
      Consumer Rights Act 2015
    • Match the key consumer right with its purpose or related legislation:
      Right to Safety ↔️ To protect consumers from harmful products ||| Consumer Rights Act 2015
      Right to Choose ↔️ Ensure variety at competitive prices ||| Consumer Protection from Unfair Trading Regulations 2008
      Right to Information ↔️ Provide accurate product details ||| Consumer Rights Act 2015
      Right to Redress ↔️ Seek compensation for misrepresentation ||| Sale of Goods Act 1979
    • Consumers have the right to be safe from products that could cause harm.

      True
    • Consumers have the right to be safe from harmful
    • Consumers have the right to seek compensation for faulty or misrepresented products
    • Which act ensures consumers' rights regarding faulty goods purchased?
      Sale of Goods Act 1979
    • What are the four key consumer rights protected by law?
      Safety, Choice, Information, Redress
    • Bait advertising involves advertising products at a low price to lure customers, but then not having enough stock
    • Match the unfair practice with its description:
      Bait Advertising ↔️ Low-price ads with insufficient stock
      Pressure Selling ↔️ Coercive tactics to force purchases
      Misleading Claims ↔️ False or exaggerated product claims
    • A contract must be for a lawful purpose to be valid.
      True
    • Dispute resolution is a common element in sales agreements.
      True
    • Sales agreements define the rights and obligations of both the business and the consumer
    • The 'Price and Payment' element in a sales agreement specifies the total cost of the product
    • The 'Dispute Resolution' element in a sales agreement describes the process for resolving any disagreements
    • Process of Offer and Acceptance in contract law
      1️⃣ Consumer makes an offer to purchase a product
      2️⃣ Business accepts the offer
    • The legality of a contract requires that the agreement is for a lawful purpose.
      True
    • What is the legal responsibility of businesses for defective or dangerous products called?
      Product Liability
    • What does product liability ensure businesses are accountable for?
      Product safety
    • The Right to Choose allows consumers to select from a variety of goods and services at competitive prices.

      True
    • Key consumer legislation protects consumers from unsafe, misleading, or unsatisfactory goods and services.

      True
    • The Consumer Protection from Unfair Trading Regulations 2008 aims to protect consumers from unfair practices like Bait Advertising and Pressure Selling.

      True
    • An agreement must be for a lawful purpose to be legal.

      True
    • The price of a product must be clearly stated in a sales agreement.

      True
    • What is the legal responsibility of manufacturers for defective or dangerous products called?
      Product Liability
    • The Food Standards Agency is responsible for overseeing the safety of food products.
    • What right ensures consumers know how their personal data will be used?
      Right to be Informed
    • What right allows consumers to transfer their personal data between service providers?
      Right to Data Portability
    • Negotiation requires willingness from both parties to cooperate
    • Businesses must comply with consumer laws to avoid penalties, legal action, and damage to their reputation
    • What does consumer law protect?
      Rights of consumers
    • What information do consumers have the right to receive about products and services?
      Accurate and truthful
    • The Consumer Protection from Unfair Trading Regulations 2008 prevents businesses from engaging in misleading or aggressive practices.

      True
    • Consumer law protects consumers from unsafe, limited, misleading, or unsatisfactory goods
    • Which regulations prohibit misleading or aggressive business practices?
      Consumer Protection from Unfair Trading Regulations 2008
    • Making false claims about the quality or performance of a product is prohibited under the Consumer Protection from Unfair Trading Regulations 2008.

      True
    • What is the exchange of value in a contract called?
      Consideration
    • What is included in a sales agreement regarding the product being sold?
      Product description
    • Both parties must intend to create legal relations and be bound by the agreement.

      True
    • What does the 'Product Description' element in a sales agreement include?
      Details about the product