3.5 Motivation and retention

• Retention is the ability of an organization to keep its employees
• Motivation and retention are crucial for fostering a positive work environment
• Taylor's Scientific Management emphasizes efficiency and standardization in work processes.


  True
• What is one extrinsic motivation strategy mentioned in the study material?

  Competitive compensation
• Effective strategies for motivating employees involve a combination of intrinsic and extrinsic motivational factors
• Arrange the following work-life balance strategies in terms of their focus on employee needs:

  1️⃣ Flexible schedules

  2️⃣ Remote work options

  3️⃣ Family-friendly policies
• Competitive compensation meets employees' physiological and safety needs.
• What are the two types of factors that drive motivation?

  Internal and external
• Retention is the ability of an organization to keep its employees
• Motivation and retention are crucial for the success of any business
• Order the steps in Maslow's Hierarchy of Needs from lowest to highest level:

  1️⃣ Physiological

  2️⃣ Safety

  3️⃣ Social

  4️⃣ Esteem

  5️⃣ Self-actualization
• Motivation focuses on inspiring employees, while retention focuses on keeping them within the organization.


  True
• Arrange the levels of Maslow's Hierarchy of Needs in the correct order:

  1️⃣ Physiological needs

  2️⃣ Safety needs

  3️⃣ Social needs

  4️⃣ Esteem needs

  5️⃣ Self-actualization needs
• Match the motivation theory with its primary motivational factors:

  Maslow's Hierarchy ↔️ Basic needs, security, belonging

  Herzberg's Two-Factor ↔️ Achievement, recognition, responsibility

  Taylor's Scientific Management ↔️ Pay based on output
• Which lower-level needs do extrinsic motivation strategies aim to satisfy?

  Physiological and safety
• Intrinsic motivation strategies include providing employees with autonomy and opportunities for skill development.


  True
• What is the purpose of providing training and mentorship in career development strategies?

  Satisfy growth and esteem
• Which retention strategy focuses on addressing growth and esteem needs?

  Career development
• What is the primary focus of employee retention strategies?

  Keeping employees
• Retention aims to reduce employee turnover.

  True
• Motivation increases productivity, while retention enhances customer satisfaction.


  True
• What are the primary motivational factors in Maslow's Hierarchy of Needs?

  Basic needs, security, belonging
• What are the two types of motivational factors used in effective strategies?

  Intrinsic and extrinsic
• What extrinsic motivational factor satisfies physiological and safety needs?

  Competitive compensation
• Order the extrinsic motivation strategies from highest to lowest priority:

  1️⃣ Competitive compensation

  2️⃣ Career development

  3️⃣ Work-life balance
• Career development satisfies growth and esteem needs.


  True
• By addressing both lower-level and higher-level employee needs, organizations can retain top talent
• Work-life balance policies primarily address employees' social and safety needs.


  True
• What are the effects of poor communication in a negative organizational culture?

  Low morale and turnover
• What is the purpose of a performance appraisal in a Performance Management System?

  Evaluate performance
• What are non-financial incentives primarily designed to meet?

  Higher-level needs
• Turnover rates help organizations identify problem areas in employee retention.

  True
• What are the two types of factors that drive motivation according to the study material?

  Internal and external
• Match the aim of motivation and retention with their focus:

  Motivation ↔️ Improve employee performance

  Retention ↔️ Reduce employee turnover
• What are the two types of factors in Herzberg's Two-Factor Theory?

  Motivators and hygiene factors
• Job design strategies aim to provide employees with autonomy and opportunities for skill development
• What type of compensation can satisfy an employee's physiological and safety needs?

  Competitive salaries
• Effective employee retention strategies address both extrinsic and intrinsic needs.


  True
• A positive culture fosters collaboration and teamwork.
• What are the two types of factors that drive motivation?

  Internal and external