3.3 Communication in business

• Communication in business can occur through formal and informal channels
• Match the type of business communication with its description:

  Formal Communication ↔️ Structured, official, and documented

  Informal Communication ↔️ Unstructured, casual, and spontaneous
• Why are both formal and informal communication important in business?

  Ensure effective operations
• Match the method of communication with its example:

  Verbal ↔️ Meetings

  Non-verbal ↔️ Body language

  Written ↔️ Memos

  Visual ↔️ Infographics
• What are the characteristics of informal business communication?

  Unstructured, casual, spontaneous
• Written communication includes methods such as emails, memos, and reports
• Methods of communication within a business include verbal, non-verbal, written, and visual
• Effective communication ensures information is accurately conveyed and understood
• What is an example of a physical barrier to communication?

  Geographical distance
• Match the type of communication with its characteristic:

  Formal Communication ↔️ Structured and documented

  Informal Communication ↔️ Casual and spontaneous
• Verbal communication is efficient but lacks a permanent record


  True
• Non-verbal communication includes eye contact, posture, and hand gestures.


  True
• Visual communication uses images, charts, and diagrams to convey information
• Written communication provides a documented record but may be less engaging
• What are the qualities of clear and open communication in a business culture?

  Understanding roles and collaboration
• A solution to language barriers is to provide translation services
• Lack of tech proficiency is an example of a technological barrier.

  True
• Proactively addressing communication barriers can improve employee engagement
• A multichannel approach uses a combination of communication methods
• Formal communication in business is structured, official, and documented.


  True
• Formal communication is typically used for official business purposes
• Methods of communication in business include verbal, non-verbal, written, and visual
• What are examples of non-verbal communication in business?

  Eye contact, posture, hand gestures
• Effective communication in business ensures smooth operations, efficient decision-making, and positive relationships
• Methods of communication in business include verbal, non-verbal, written, and visual
• Verbal communication provides a permanent record of the message

  False
• Written communication may be less engaging than verbal communication

  True
• Fostering open communication improves operational performance


  True
• Psychological barriers to communication can arise from attitudes, prejudices, or emotional states
• What is an example of formal communication in business?

  Meetings
• What are the four primary methods of communication in a business context?

  Verbal, Non-verbal, Written, Visual
• Verbal communication is efficient for immediate interaction but lacks a permanent record.


  True
• Why do businesses use a combination of communication methods?

  To ensure effective operations
• Communication barriers can arise from language differences or physical disabilities.


  True
• How can physical barriers be addressed in communication?

  Utilize video conferencing
• Using clear and concise language is a solution to language barriers.


  True
• Why is cultural awareness important in communication?

  To adapt to different norms
• What is the purpose of communication in business?

  Share information and ideas
• What are examples of informal communication in business?

  Conversations, chats, social gatherings
• Informal communication helps build relationships and facilitates information flow within the organization.


  True