3.3 Communication in Business

• Communication in business facilitates coordination and teamwork
• What are examples of verbal communication in business?

  Meetings, presentations, calls
• What is the role of the sender in the communication process?

  Initiates the communication
• What is non-verbal communication primarily conveyed through?

  Body language
• Effective communication enhances customer relationships in business.


  True
• Communication through the written word is called written communication.
• Written communication provides a more permanent record of the message.
• Spoken communication in business is called verbal communication.
• What is a key difference between verbal and written communication in terms of immediacy?

  Immediate vs delayed feedback
• What is the definition of communication in business?

  Exchanging information and ideas
• Match the aspect of communication with its type:

  Audience for internal communication ↔️ Employees

  Purpose of external communication ↔️ Build relationships

  Channel for internal communication ↔️ Intranet

  Channel for external communication ↔️ Website
• Verbal communication allows for immediate feedback but is less permanent than written communication.


  True
• What is essential for effective business communication?

  Optimizing each step
• What are some examples of written communication in business?

  Emails, reports, memos
• What is a key advantage of written communication in business?

  Provides a permanent record
• Match the aspect of communication with its characteristic:

  Immediacy in verbal communication ↔️ Immediate feedback

  Permanence in written communication ↔️ More permanent record

  Tone in verbal communication ↔️ Conveyed through voice
• What type of barrier arises from differences in cultural norms or values?

  Cultural barrier
• The audience for internal communication includes employees and managers.
• Non-verbal communication can be more subjective than written communication.
• Verbal communication includes meetings, presentations, telephone calls, and video conferences
• Order the five key steps of the communication process in business.

  1️⃣ Sender encodes a message

  2️⃣ Message is transmitted through a channel

  3️⃣ Receiver decodes the message

  4️⃣ Receiver provides feedback

  5️⃣ Sender evaluates communication effectiveness
• The communication process can vary slightly between verbal and written communication.
• Why is effective communication crucial in business?

  Facilitates coordination and teamwork
• Providing translation services can help overcome language barriers in communication.


  True
• What is a physical barrier to effective communication that businesses can address?

  Physical distance
• What type of culture should businesses foster to break down emotional barriers?

  Trust, openness, and safety
• What are the outcomes of addressing communication barriers in a business?

  Coordination, decision-making, and engagement
• Cloud-based collaboration tools require reliable internet access
• Maintaining eye contact during a conversation conveys engagement and confidence.


  True
• When adapting your communication style, you should tailor it to the audience and the context
• Verbal communication is more permanent than written communication.

  False
• Arrange the steps of the business communication process in the correct order.

  1️⃣ Sender encodes a message

  2️⃣ Message is transmitted through a channel

  3️⃣ Receiver decodes the message

  4️⃣ Receiver provides feedback
• Effective communication facilitates coordination and teamwork in business.


  True
• Communication in business aims to achieve business objectives.


  True
• External communication aims to promote products or services.


  True
• Effective business communication often combines multiple methods.


  True
• What are examples of non-verbal communication?

  Eye contact, posture, tone
• In the communication process, the receiver is the person or group receiving and decoding the message
• Verbal communication offers immediate feedback, while written communication has delayed feedback.


  True
• Match the communication barrier with its description:

  Physical Barriers ↔️ Noise, distance, poor technology

  Language Barriers ↔️ Jargon, terminology differences

  Cultural Barriers ↔️ Values, norms, etiquette differences

  Organizational Barriers ↔️ Hierarchical structures, silos