Methods of ensuring quality

• What is the primary goal of quality management?

  Ensuring quality standards
• What is the purpose of quality checks and inspections in quality management?

  Identify and fix defects
• Quality control involves inspecting products or services to identify and fix any defects
• Quality control ensures products meet the required standards before reaching customers
• The primary focus of quality control is detecting and fixing defects
• Customer satisfaction is a key benefit of effective quality control
• Customer focus in TQM emphasizes prioritizing customer needs and satisfaction
• Match the TQM principle with its description:

  Continuous Improvement ↔️ Enhancing processes and products continuously

  Customer Focus ↔️ Prioritizing customer needs

  Leadership Commitment ↔️ Strong support from leaders

  Process-Based Approach ↔️ Managing and optimizing organizational processes
• Compared to quality assurance and TQM, quality control is more reactive.

  True
• Key processes involved in implementing ISO 9001 standards:

  1️⃣ Planning

  2️⃣ Operation

  3️⃣ Measurement and Analysis

  4️⃣ Improvement
• Statistical Process Control (SPC) uses statistical techniques to monitor and control production processes
• Quality assurance methods focus on proactively managing quality
• Quality assurance helps organizations deliver high-quality products consistently.

  True
• Why is quality control important in preventing defective products from reaching customers?

  Catches problems early
• Quality assurance aims to prevent defects through processes and procedures.


  True
• Customer surveys provide quantifiable data and a wide reach for feedback.


  True
• What is the primary goal of quality assurance in terms of defects?

  Prevent defects proactively
• How does customer satisfaction benefit from quality control?

  Meets customer expectations
• What is the primary benefit of effective quality control in terms of customer satisfaction?

  Maintains high standards
• Steps to maintain quality standards in quality control

  1️⃣ Verify output meets quality requirements

  2️⃣ Identify and fix issues early

  3️⃣ Prevent defective products from reaching customers

  4️⃣ Maintain brand reputation and customer satisfaction
• What is the role of leadership commitment in TQM?

  Support quality initiatives
• Key processes involved in ISO 9001 implementation

  1️⃣ Planning

  2️⃣ Operation

  3️⃣ Measurement and Analysis

  4️⃣ Improvement
• Statistical Process Control (SPC) uses statistical techniques to monitor and control production
• What is the primary focus of quality checks and inspections compared to quality assurance?

  Detecting rather than preventing
• Match the feedback mechanism with its benefit:

  Customer Surveys ↔️ Quantitative data, easy analysis

  Focus Groups ↔️ In-depth insights, interactive feedback

  Online Reviews ↔️ Public opinion insight, widespread coverage
• Quality control corrects issues, while quality assurance prevents defects.


  True
• Total Quality Management (TQM) is a holistic approach that involves all employees in improving quality.

  True
• Quality control focuses on preventing defects, while quality assurance focuses on detecting and fixing them.

  False
• What is the main goal of quality assurance in quality management?

  Prevent defects
• How does quality control reduce waste in production?

  Minimizes defects and errors
• What is the focus of quality assurance in quality management?

  Preventing defects
• Which method focuses on detecting and fixing defects in quality management?

  Quality control
• Total Quality Management (TQM) is a management approach focused on continuously improving quality
• Steps in the ISO 9001 quality management system (QMS):

  1️⃣ Planning

  2️⃣ Operation

  3️⃣ Measurement and Analysis

  4️⃣ Improvement
• Match the quality method with its focus:

  Quality Control ↔️ Detecting and fixing defects

  Quality Assurance ↔️ Preventing defects through processes

  TQM ↔️ Continuously improving quality
• Statistical Process Control (SPC) uses statistical techniques to monitor and control production processes
• Supplier Quality Management ensures suppliers meet quality standards through audits and monitoring.


  True
• Arrange the following quality assurance methods in order of their primary focus:

  1️⃣ Supplier Quality Management

  2️⃣ Statistical Process Control (SPC)

  3️⃣ Quality Audits
• What is the primary goal of quality control?

  Identify and fix defects
• Effective quality control maintains high standards, which protects the company's brand image and keeps customers satisfied.


  True