The importance of quality to businesses

• Conformance to Specification measures the degree to which a product or service matches its intended design and features
• What does aesthetics in quality refer to?

  Visual appeal and design
• Why is maintaining high quality standards a key priority for businesses?

  Keep customers happy
• High quality encourages repeat purchases, leading to greater sales volume.


  True
• What is the consistency and dependability of a product or service referred to as?

  Reliability
• Poor quality can improve a business's competitiveness

  False
• What does reliability refer to in the context of quality?

  Consistency and dependability
• Customer loyalty increases when customers are satisfied with the quality
• One benefit of high quality is building a strong brand reputation
• High quality increases sales and revenue through higher prices and greater volume
• Quality in a business context refers to the standard or excellence of a product or service
• Why is quality essential for customer satisfaction?

  Meets customer expectations
• Order the effects of high and low quality on brand reputation:

  1️⃣ High quality builds a positive brand reputation

  2️⃣ High quality strengthens the brand image as premium

  3️⃣ Low quality damages the brand reputation

  4️⃣ Low quality weakens the brand image
• Low-quality products often lead to reduced prices and decreased sales volume
• What are four ways high quality helps a business gain competitive advantage?

  Differentiation, loyalty, pricing, reputation
• How does high quality connect to business sustainability?

  Reduces waste and replacements
• What does quality in a business context measure?

  Excellence of product/service
• Durability measures the lifespan and robustness of a product.


  True
• Positive word-of-mouth is more likely when customers are satisfied with quality.

  True
• Order the effects of high and low quality on brand reputation and image.

  1️⃣ High quality builds a positive brand reputation

  2️⃣ Low quality damages brand reputation

  3️⃣ High quality strengthens brand image

  4️⃣ Low quality weakens brand image
• Poor quality can damage a business's competitiveness.

  True
• Match the aspect of quality with its description:

  Conformance to Specification ↔️ Matches intended design and features

  Reliability ↔️ Consistency and dependability

  Durability ↔️ Lifespan and robustness

  Aesthetics ↔️ Visual appeal and style
• High-quality products help businesses attract and retain customers
• Businesses with high-quality products are less likely to attract loyal customers

  False
• Match the quality level with its impact on profitability:

  High Quality ↔️ Higher prices and sales volume

  Low Quality ↔️ Reduced prices and sales volume
• Low quality results in increased costs and damaged brand image
• High-quality products have a longer lifespan, which reduces waste
• What does the quality of a business's products and services significantly impact?

  Brand reputation and image
• How does high quality affect sales and revenue?

  Higher prices and sales volume
• Maintaining high quality always guarantees increased profitability

  False
• Enhanced brand reputation is a disadvantage of high-quality products

  False
• Match the attribute with its impact on quality and sustainability:

  Durability ↔️ Longer lifespan reduces waste

  Materials ↔️ Environmentally friendly

  Production Processes ↔️ Ethical and sustainable

  Waste Management ↔️ Minimizes waste