The assumption of rationality has dominated standard economic thinking and orthodox theory for decades. Some of the key assumptions behind rational behaviour:
Agents choose independently of one another
An agent has fixed and stable tastes and preferences
An agent gathers complete information on all alternatives
An agent always makes an optimal choice with given preferences
Economic agents
Have limited capacity to calculate all costs and benefits
Are influenced by their own social networks
Often act reciprocally rather than in pure self interest
Lack self-interest and seek immediate satisfaction
Are loss averse (losses matter more than gains)
Make different choices in cold and hot emotional states
Often fall back on simple rules of thumb when choosing
Satisfice rather than maximise
Have a strong default to maintain the status quo
Social norms
Our day-to-day behaviour in markets is often strongly influenced by prevailing social norms or serial customs. Examples of social norms:
Changing the social stigma of drink-driving and speeding
Observing white lines in car parks
Queuing behaviour in shops
Impact on behaviour of smoking bans in all public places
Making seat-belts compulsory - these created conventions which then became self-sustaining
Habitual behaviour
Most people carry on behaving as they have always done
Repeat choices / purchases often become automatic default choices don't involve mental effort
To get people to change their behaviour may require compelling incentives or introducing a form of mandated choice
Herd behaviour
We are herd animals and we often make decisions based on who is around us plus the choices they make. Examples: