5. Frederick Herzberg’s Two-Factor Theory

• Frederick Herzberg’s Two-Factor Theory – some factors seemed to cause job satisfaction and dissatisfaction
• Motivators – related to the work itself, the type of work, level of responsibility, and the chances for recognition, advancement, and personal achievement
• Hygiene – related to the context in which people perform the job, e.g., benefits, working conditions, type of supervision, salary, company policies
• Eliminate job dissatisfaction by providing basic hygiene factors (compensated properly, treated well, and provided with job security)