HCI

• HCI Participation: two or more parties influence, extent to which user engage
• Types of User: End-Users (Internal) and Client-Customer Users (External)
• Participation in development process: viewed as sharing and determine information requirements
• Types of participation: No participation, Symbolic participation, Participation by advice, Participation by doing, Participation by weak control, Participation by strong control
• User Characteristics: Cognitive and Learning Styles, Interface / Interaction Preferences
• User Classifications: Physical Differences, Application Domain Differences
• Key User Characteristics: Age, Culture, Disablities, Education Level, IT Experience
• Classifying Users: Primary Users, Secondary Users, Tertiary Users
• User’s level of expertise: Novices, Advanced Beginner, Competent Performer, Expert
• Techniques for Observing and Listening to users: Interviews, Questionnaires, Think Aloud, Talk Right After, Focus Group, Mailed Surveys, Protocol Recording
• Internet Marketing and User Responses: User Response Form, Forums, Chat Rooms, Blogs
• User participation: essential in sustainable design
• Empathy: comes from the greek word “pathos” and means “emotion, feeling, suffering or pity”
• Empathize modes: Observe, Engage, Immerse
• 6 essential aspects of empathy: Emotion Contagion, Empathic Accuracy, Emotion Regulation, Perspective Taking, Concern for Others, Perceptive Engagement
• Types of Business Research: User Research, Market Research, Competitive Research, Generative Research
• Design Thinking: search for magical balance
• Design Thinking Process: Empathize, Define, Ideate, Prototype, Test
• 3 IDEO Lenses: Desirability, Feasibility, Viability
• Approach in Design Thinking: Philosophical Approach, Engineering Approach, Product Management Approach
• UX or UXD: encourage design thinking and quality of user experience
• Design Brief (Inspirational Design Briefing): short document 2-20 pages, business secret
• Product Development Processes: differs by number of phases
• HCI Design: integral part of larger software design
• Design Rules: rules designers follow
• Types of design rules: Principles, Standards, Guidelines
• Golden Rules and Heuristics: number of advocates
• HCI Patterns: learn from examples, approach to capturing and reusing, reference to other patterns