360-degree feedback - A performance appraisal system in which feedback is obtained from multiple sources such as supervisors, subordinates, and peers.
Ability - A basic capacity for performing a wide range of different tasks, acquiring knowledge, or developing a skill.
Absolute amount - The actual salary paid for a particular job.
Acceptance stage - The fourth and final stage of emotional reaction to downsizing, in which employees accept that layoffs will occur and are ready to take steps to secure their future.
Accommodating style - The conflict style of a person who tends to respond to conflict by giving in to the other person
Achievement-oriented style - In path–goal theory, a leadership style in which the leader sets challenging goals and rewards achievement.
Adaptation - The fourth stage of change, in which employees try to adapt to new policies and procedures.
Additive tasks - Tasks for which the group’s performance is equal to the sum of the performances of each individual group member.
Adverse impact - An employment practice that results in members of a protected class being negatively affected at a higher rate than members of the majority class. Adverse impact is usually determined by the four-fifths rule.
AET - An ergonomic job analysis method developed in Germany (Arbeitswissenschaftliches Erhebungsverfahren zur Tätigkeitsanalyse).
Affect - Feelings or emotion.
Affective commitment - The extent to which an employee wants to remain with an organization and cares about the organization.
Affective identity motivation - The motivation to lead as a result of a desire to be in charge and lead others.
Affiliation style - A leadership style in which the individual leads by caring about others and that is most effective in a climate of anxiety.
Affirmative action - The process of ensuring proportional representation of employees based on variables such as race and sex.
Affirmative-action strategies - include intentional recruitment of minority applicants, identification and removal of employment practices working against minority applicants and employees, and preferential hiring and promotion of mino
Age Discrimination in Employment Act (ADEA)- A federal law that, with its amendments, forbids discrimination against an individual who is over the age of 40.
Alternate-forms reliability - The extent to which two forms of the same test are similar.
Ammerman technique - A job analysis method in which a group of job experts identifies the objectives and standards to be met by the ideal worker.
Anger stage - The second stage of emotional reaction to downsizing, in which employees become angry at the organization.
Anxiety - An organizational climate in which worry predominates.
Application of training - Measurement of the effectiveness of training by determining the extent to which employees apply the material taught in a training program.
Apply-in-person ads - Recruitment ads that instruct applicants to apply in person rather than to call or send résumés
Apprentice training - A training program, usually found in the craft and building trades, in which employees combine formal coursework with formal on-the-job training.
Arbitration - A method of resolving conflicts in which a neutral third party is asked to choose which side is correct.
Archival research - Research that involves the use of previously collected data
Army Alpha - An intelligence test developed during World War I and used by the army for soldiers who can read.
Army Beta - An intelligence test developed during World War I and used by the army for soldiers who cannot read.
Artifacts - The things people surround themselves with (clothes, jewelry, office decorations, cars, etc.) that communicate information about the person.
Assessment center - A method of selecting employees in which applicants participate in several job-related activities, at least one of which must be a simulation, and are rated by several trained evaluators.
Assimilated - A description of a message in which the information has been modified to fit the existing beliefs and knowledge of the person sending the message before it is passed on to another person
Assimilation - A type of rating error in which raters base their rating of an employee during one rating period on the ratings the rater gave during a previous period.
Asynchronous technologies - Distance learning programs in which employees can complete the training at their own pace and at a time of their choosing.
Attitude survey - A form of upward communication in which a survey is conducted to determine employee attitudes about an organization.
Attitudinal Listening Profile - A test developed by Geier and Downey that measures individual listening styles.
Attractiveness - The extent to which a leader is appealing to look at.
Audience effects - The effect on behavior when one or more people passively watch the behavior of another person.
Authentic leadership - A leadership theory stating that leaders should be honest and open and lead out of a desire to serve others rather than a desire for self-gain.
Autocratic I - strategy Leaders use available information to make a decision without consulting their subordinates.
Autocratic II - strategy Leaders obtain necessary information from their subordinates and then make their own decision.
Averaging versus adding model - A model proposed by Anderson that postulates that our impressions are based more on the average value of each impression than on the sum of the values for each impression.